Operations Manager

Job Title: Operations Manager

Location: Surulere, Lagos

Employment Type: Full-Time

Industry: Events & Entertainment Services

Salary: ₦ 120,000-130,000 Monthly

About the Role

Our client is seeking an experienced, proactive, and highly organized Operations Manager to oversee the day-to-day operational activities of a fast-paced events and entertainment business.

The ideal candidate should possess strong leadership, logistics coordination, and operational management skills. This role requires someone who can effectively coordinate deliveries, manage operational teams, oversee fleet activities, ensure excellent customer service, and continuously improve operational efficiency while maintaining high service standards.

Key Responsibilities

• Oversee the planning, coordination, and execution of all confirmed client orders.
• Ensure all items released for client events are complete, accurate, and ready before dispatch.
• Coordinate delivery and retrieval teams to ensure timely execution of all scheduled assignments.
• Supervise event setup and breakdown operations, ensuring service standards are consistently maintained.
• Report and document damaged or missing inventory during retrieval, including proper incident documentation and photographic evidence where required.
• Oversee the maintenance, servicing, and roadworthiness of all company vehicles.
• Ensure all vehicle documentation, licenses, permits, and regulatory requirements remain valid and up to date.
• Monitor drivers' compliance with traffic regulations and company driving policies.
• Coordinate the sourcing and scheduling of drivers, logistics personnel, and event support staff as required.
• Ensure exceptional customer service throughout delivery, setup, and collection processes.
• Develop and implement operational processes that improve efficiency, productivity, and service delivery.
• Supervise, motivate, and support operational staff to achieve departmental objectives.
• Ensure all operational team members are properly dressed and equipped before attending client sites.
• Monitor operational performance and recommend continuous improvements.
• Prepare operational reports and provide regular updates to Management.
• Perform other duties as may be assigned by Management.

Requirements

• Minimum of OND, HND, or Bachelor's Degree in Business Administration, Logistics, Operations Management, or a related field.
• Minimum of 3 years' experience in Operations, Logistics, Event Management, or a similar supervisory role.
• Demonstrated experience leading and managing operational teams.
• Strong knowledge of logistics coordination, fleet management, and operational planning.
• Excellent organizational and multitasking abilities.
• Strong leadership and people management skills.
• Excellent communication, problem-solving, and interpersonal skills.
• Proficiency in Microsoft Office applications.
• Ability to work under pressure and meet tight operational deadlines.

Key Competencies

• Operations Management
• Logistics Coordination
• Team Leadership
• Fleet & Asset Management
• Customer Service Management
• Inventory Coordination
• Planning & Organization
• Problem Solving
• Communication Skills
• Time Management
• Decision Making
• Attention to Detail

Work Schedule

• The nature of this role requires flexibility, as operations are driven by client bookings, event schedules, and rental activities. The successful candidate will be expected to work weekdays, weekends, and public holidays as operational demands require.
• Standard office hours are 8:00 a.m. – 5:00 p.m., with a 30-minute lunch break. However, the Operations Manager may be required to work beyond regular business hours, visit event sites, supervise event setups and breakdowns, and ensure that all client orders, rentals, and installations are completed to the Company's operational standards before leaving the site.

This role is best suited for someone who is hands-on, flexible, and willing to provide operational support wherever necessary to ensure seamless service delivery.

How to Apply

Interested candidates should send their CV to [email protected] with the subject line:Operations Manager

Pay: ₦120,000.00 - ₦130,000.00 per month

Work Location: In person