Operations Manager

Job Overview

We are looking for an organized and proactive Pathology Lab Operation Manager to oversee the daily workflows, administrative tasks, and service delivery of our diagnostic facility. You will be responsible for ensuring seamless coordination between phlebotomists, lab technicians, logistics staff, and patients to maintain high accuracy and quick turnaround times.

● Experience: Minimum 6 months of operational or administrative experience.

● Education: MBA candidates preferred (specialization in Healthcare, Operations, or Marketing is a plus).

● Industry Preference: Prior experience in the medical, healthcare, or diagnostic field is highly preferred.

● Additional Advantage: Sales experience is highly advantageous for driving clinic tie-ups and business growth.

Key Responsibilities

• Daily Workflows: Monitor and optimize day-to-day lab front-desk, sample collection, and reporting operations.
• Staff Coordination: Roster and manage schedules for lab technicians, front-desk executives, and home-collection phlebotomists.
• Inventory Control: Track and manage stock levels for reagents, kits, syringes, and other essential medical consumables to prevent shortages.
• Customer & Doctor Relations: Address patient queries, resolve grievances, and build strong professional relationships with referring doctors and medical partners.
• Logistics Management: Oversee the timely dispatch, tracking, and reception of samples from collection centers or home visits to the main processing lab.
• Quality & Compliance: Ensure the facility maintains strict hygiene protocols, proper medical waste disposal, and adheres to standard healthcare regulations.
• Data & Reporting: Maintain daily operational logs, cash/billing reconciliations, and ensure patient reports are delivered on time via CRM/Lab Management Software.

Required Skills & Qualifications

• Healthcare Domain Knowledge: Basic understanding of pathology workflows, sample handling priorities, and common medical/diagnostic terminology.
• Lab Information Systems (LIS): Proficiency in using Lab Management Software, medical billing tools, or standard CRM platforms.
• Inventory & Asset Management: Ability to track expiry dates of medical supplies and log machinery maintenance.
• Operational Leadership: Strong capability to manage ground staff, multi-task under high-volume pressure, and streamline bottlenecks.
• Communication Skills: Clear and empathetic verbal communication in English and local languages to interact effectively with patients, doctors, and lab technicians.
• Problem-Solving: Quick crisis-management skills to resolve sample mix-ups, logistics delays, or system downtimes.
• Basic Computer Literacy: Sound working knowledge of MS Excel, Word, and email management for daily reporting.

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person