Operations Manager

Status: Full Time

Operations manager

Compensation: $45.00/hr.

Benefits: 10 paid holidays, 10 days of Paid Time Off (PTO) increasing with years of service, Medical and dental insurance options with company contributions toward employee premiums, 401(k) plan availability, and profit-sharing.

Location: Both in-office work in Windsor Locks, CT and on-site assignments at client locations.

Schedule: Monday–Friday, 9:00 a.m.–5:00 p.m. ET, based at our Windsor Locks office with regular travel to nearby client locations throughout the state and approximately 30% overnight travel to out-of-state job sites. Schedule flexibility is required to accommodate client needs, event schedules, and operational demands.

Overview: The Operations Manager is responsible for the day-to-day management of operations, staffing, logistics, and technical support services. This position leads the team to ensure the successful execution of live, hybrid, and virtual events. The Operations Manager works to maximize operational efficiency, develop staff, manage company resources, improve operational processes, and support business growth.

Job Responsibilities:

Leadership & Office Operations

• Provide leadership and direction to project managers, technicians, and freelance team, with a strong focus on safety, accountability, and proactive identification and follow-through on concerns.
• Develop and mentor team members through ongoing coaching, performance feedback, identifying opportunities for professional growth.
• Establish clear expectations, foster accountability, and lead team operations with a strong focus on collaboration, quality, and safety.

Event & Client Operations

• Oversee execution of live, hybrid, and virtual events, ensuring each project has clear action plans, timelines, and ownership from initial request through completion.
• Coordinate labor, equipment, transportation, and logistics while maintaining ongoing communication with clients to address concerns and identify opportunities to improve the event experience.
• Navigate operational challenges and evolving client needs by supporting team members and modeling a calm, professional, and solution-focused attitude.

Rental & Warehouse Logistics

• Manage rental inventory, warehouse operations, and equipment lifecycles.
• Oversee testing, quality control, repairs, transportation, and storage.
• Coordinate deliveries, pickups, cross-rentals, and vendor logistics.

Business Operations & Growth

• Develop strategies to maximize growth and retention across existing clients.
• Expand current business into new markets, channels, and strategic partnerships.
• Recommend operational improvements and equipment investments to increase revenue, efficiency, and client satisfaction.

Experience Requirements:

Required

• 7+ years of experience in live event production, audiovisual services, or technical staging.
• Demonstrated experience managing teams, office operations, and complex event workflows.
• Proven leadership over technical production teams and operational resources.
• Experience supporting executive-level clients and high-profile events.
• Strong project management skills with the ability to prioritize competing demands in fast-paced environments.
• Experience managing logistics, transportation, equipment coordination, and cross-rental partnerships.
• Experience developing and improving office processes, workflows, and tracking systems.
• Proven experience developing and executing growth strategies that deliver sustainable revenue and profitability.

Technical Knowledge

• Professional audio, video, lighting, and presentation systems.
• Audio/video signal flow.
• Event power distribution and electrical safety.
• Warehouse operations and inventory management systems.
• Cable management, equipment maintenance, and quality control.
• Microsoft Office and production management software
• Programs:
• Teams, Excel, PowerPoint and other MS office systems
• Mac Book iOS
• Sho Flo and Vector works a plus

Work Environment: Both in-office work and on-site assignments at client locations, with travel in the United States. Schedule adjustments will be required to meet client’s needs.

Physical Requirements:

• Ability to climb ladders, scaffold, and work at heights
• Ability to lift and carry items weighing 50 pounds or more
• Ambulation on uneven surfaces, stairs, and extended walking or standing periods
• Prolonged periods of sitting and using office equipment, including computer operations requiring visual focus, hand-eye coordination, and mental concentration
• Hearing sufficiency for audio-related tasks
• Visual abilities including close and distance vision, depth perception, and focus adjustment

Pay: $45.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person