Operations Manager

We are seeking an experienced and highly organized Operations Manager to oversee the day-to-day operations of a busy spa and salon. The successful candidate will be responsible for ensuring smooth service delivery, coordinating staff, maintaining operational standards, managing inventory, monitoring customer experience, and supporting the business in achieving its operational and revenue goals.

The ideal candidate should be proactive, organized, commercially aware, and capable of managing a customer-facing team while maintaining high standards of service and professionalism.

Key Responsibilities

1. Daily Operations Management

• Oversee the daily operations of the spa and salon to ensure smooth and efficient service delivery.
• Ensure the facility is clean, organized, properly equipped, and ready for business each day.
• Monitor daily activities to ensure services are delivered according to established standards.
• Identify and resolve operational issues promptly.
• Ensure that opening and closing procedures are properly followed.

2. Staff Management & Coordination

• Supervise and coordinate front desk staff, therapists, beauticians, stylists, and other operational team members.
• Prepare and manage staff schedules and shifts to ensure adequate coverage.
• Monitor staff attendance, punctuality, appearance, and overall performance.
• Provide guidance and support to staff and address performance or conduct issues when necessary.
• Promote teamwork, professionalism, and a positive working environment.

3. Customer Experience

• Ensure clients receive a professional, seamless, and pleasant experience from arrival to completion of their service.
• Monitor service quality and address customer complaints or concerns promptly.
• Gather and review customer feedback to identify areas for improvement.
• Ensure customer service standards are consistently maintained across the business.

4. Inventory & Supplies Management

• Monitor the availability of salon, spa, cleaning, and operational supplies.
• Maintain accurate inventory records and conduct regular stock checks.
• Ensure timely replenishment of essential supplies to prevent service disruptions.
• Monitor the proper use and storage of products and equipment.
• Report stock shortages, wastage, damages, or discrepancies to management.

5. Sales & Revenue Support

• Monitor daily sales and service performance.
• Work with the customer service and business development teams to maximize bookings and revenue opportunities.
• Support the implementation of promotions, packages, memberships, and other revenue-generating initiatives.
• Monitor service utilization and identify opportunities to improve business performance.
• Prepare basic daily and weekly operational reports for management.

6. Compliance & Facility Management

• Ensure the spa and salon maintains appropriate hygiene, safety, and professional standards.
• Coordinate routine maintenance and promptly report equipment or facility issues.
• Ensure staff follow established operational procedures and service standards.
• Maintain proper records of operational activities, incidents, and maintenance where required.

Requirements

• Minimum of 3 years of experience in operations management, preferably within a spa, salon, beauty, wellness, hospitality, or customer-facing business.
• Minimum of HND or Bachelor's degree in Business Administration, Management, Hospitality, or a related field.
• Proven experience managing teams and overseeing daily business operations.
• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal skills.
• Good understanding of customer service and service delivery standards.
• Ability to manage multiple responsibilities in a fast-paced environment.
• Strong attention to detail and ability to maintain accurate records.
• Good knowledge of inventory and basic financial/operational reporting.
• Proficiency in Microsoft Office/Google Workspace and basic business management tools.
• Must be professional, proactive, reliable, and results-oriented.

Pay: ₦250,000.00 - ₦300,000.00 per month

Application Question(s):

• Where is your location?

Work Location: In person