Operations Manager

Hotel Operations Manager

Location: Southampton (On-site)
Job Type: Full-time
Reporting to: General Manager

We are looking for a proactive, hands on Hotel Operations Manager to support the daily running of our hotel in Southampton.

Reporting to the General Manager, you will lead and work closely with Heads of Department to maintain high operational standards, deliver an excellent guest experience, develop teams and achieve business objectives.

This is a hands on leadership role requiring a visible presence throughout the hotel, strong commercial awareness and the ability to manage competing priorities in a fast paced hospitality environment.

Key Responsibilities

• Oversee daily hotel operations, ensuring all departments meet company standards.
• Support and lead Heads of Department to achieve operational and performance targets.
• Maintain high standards of cleanliness, presentation, service and maintenance.
• Manage escalated guest complaints and ensure effective service recovery.
• Support recruitment, training, employee development and performance management.
• Monitor labour costs, staffing levels, stock usage and departmental performance.
• Identify opportunities to improve efficiency, control costs and maximise revenue.
• Ensure compliance with health and safety, fire safety, food hygiene and company procedures.
• Conduct regular operational checks and ensure issues are resolved promptly.
• Coordinate hotel operations for conferences, weddings, events and busy trading periods.
• Support the General Manager and take operational leadership during their absence.
• Provide support to other properties within the group when required.

About You

The successful candidate will have:

• Previous experience in hotel management or a senior hospitality management role.
• Strong leadership skills and experience supporting departmental managers.
• Excellent communication, organisation and problem solving abilities.
• A guest-focused approach with experience handling complaints professionally.
• Commercial awareness, including labour control, budgets and operational efficiency.
• A good understanding of health and safety and compliance requirements.
• The ability to motivate teams, make decisions and remain calm under pressure.
• A flexible approach to working hours and business demands.

Working Pattern

This is an on site role working five days per week, including a variety of shifts, evenings and weekends. Flexibility is required to support busy periods, hotel events and other properties within the group when necessary.

Apply Today

If you are an experienced hospitality professional who leads by example, takes pride in operational excellence and is passionate about delivering outstanding guest experiences, we would love to hear from you.

Pay: £35,000.00-£40,000.00 per year

Work Location: In person