Operations Manager

About Black Mountain Clothing

Black Mountain Clothing provides high-quality customised workwear solutions to customers across a wide range of industries.

From concept through to completion, we combine modern production techniques, technology and excellent customer service to deliver professional workwear our customers can rely on.

Our vision is simple: to create better workwear for every professional.

As our business continues to grow, we are looking for an experienced and hands-on Operations & Warehouse Manager to take ownership of our day-to-day production, warehouse, stock and purchasing operations.

The Opportunity

This is a varied, hands-on management role for someone who enjoys taking responsibility, leading a team and improving the way things work.

You will oversee the smooth running of our production and warehouse operations, ensuring orders move efficiently from stock receipt through production and ultimately to dispatch.

You'll be responsible for managing the production team, machinery, purchasing, suppliers, warehouse organisation, stock control and quality standards.

We're looking for someone who is equally comfortable managing people and processes as they are getting involved operationally when required.

What You'll Be Responsible For

Production & Operations

You'll manage the day-to-day production operation, ensuring work is planned effectively and customer orders are completed accurately and on time.

This will include:

• Planning and managing daily production schedules
• Ensuring production targets and customer deadlines are achieved
• Monitoring machinery performance and minimising downtime
• Coordinating workloads and priorities across the production team
• Identifying bottlenecks and improving operational efficiency
• Stepping in and operating machinery during particularly busy periods when required
• Supporting the business in achieving its target of completing orders within 72 hours

Warehouse & Stock Management

You'll take ownership of the organisation and effective management of our warehouse and stock.

Responsibilities will include:

• Managing goods-in, storage, picking and stock movements
• Maintaining an organised, efficient and safe warehouse
• Ensuring stock is stored and identified correctly
• Managing stock levels to balance availability with cost
• Carrying out regular stock checks and stocktakes
• Investigating and resolving stock discrepancies
• Improving stock accuracy and warehouse processes
• Ensuring production has the garments and materials required to meet customer deadlines

Purchasing & Supplier Management

You'll manage the purchasing of garments, materials and production supplies, ensuring the business has what it needs while maintaining effective cost control.

You'll be responsible for:

• Managing purchasing requirements across operations
• Negotiating with suppliers to achieve the best combination of price, quality and service
• Developing strong supplier relationships
• Monitoring supplier performance
• Identifying opportunities for cost savings and improved purchasing processes
• Ensuring materials and stock arrive when required

Team Leadership & Development

You'll lead the production and warehouse team, creating a positive, productive and accountable working environment.

You'll:

• Manage and support team members on a day-to-day basis
• Set clear expectations and priorities
• Train and onboard new employees
• Develop skills and knowledge within the team
• Monitor productivity and performance
• Ensure processes, procedures and health & safety requirements are followed
• Lead by example and create a culture of continuous improvement

Quality

Quality is central to our customer proposition.

You'll ensure:

• Products meet Black Mountain Clothing's quality standards
• Quality issues are identified and resolved quickly
• Recurring problems are investigated and prevented
• Employees understand and follow the correct quality procedures
• Opportunities to improve quality and reduce errors are continually identified

Systems & Continuous Improvement

We're looking for someone who doesn't simply maintain existing processes but actively looks for ways to make them better.

You'll help us:

• Introduce and improve digital systems across production, warehouse and stock management
• Reduce unnecessary manual processes
• Improve operational data and reporting
• Identify opportunities for automation
• Improve productivity and workflow
• Train the team on new systems and ways of working

About You

We're looking for an experienced operations professional who is organised, practical and comfortable taking ownership.

You'll ideally have:

• 3–5+ years' experience within operations, production, manufacturing, warehousing or a similar environment
• Confidence using digital systems and technology**,** confidence using Microsoft Office applications, including Word, Excel and Outlook, as well as other relevant digital systems. The successful candidate should be comfortable learning new software and using IT effectively to support day-to-day operations. Previous experience using Wilcom embroidery software would be beneficial, although training can be provided.
• Previous experience managing or supervising a team
• Strong production and operational planning experience
• Experience managing warehouse and stock/inventory processes
• Purchasing and supplier management experience
• An understanding of machinery and production workflows
• Experience implementing or maintaining stock control systems
• A strong understanding of quality control
• Excellent organisational and time-management skills
• Strong communication and people-management skills
• A practical, proactive approach to solving problems

Most importantly, you'll be someone who takes ownership, leads by example and looks for solutions rather than waiting for problems to be solved by someone else.

What Success Looks Like

Success in this role will include:

• Customer orders consistently completed within agreed timescales
• Strong production efficiency and machine uptime
• An organised and efficiently managed warehouse
• High levels of stock accuracy
• Improved team productivity
• Reduced errors and product defects
• Effective purchasing and measurable cost savings
• Reliable supplier performance
• Improved operational systems and processes
• A motivated, capable and well-trained team

Our Values

Everything we do is underpinned by three values:

Professional – We maintain high standards in everything we do.

Respectful – We treat our customers, colleagues and partners with respect and integrity.

Dynamic – We continuously adapt, improve and innovate.

Benefits include:

• Company events
• Company pension
• Free Staff uniform
• Discounted clothing
• Free on-site parking
• Extra leave day for your birthday

Work Location: In person

Interested?

If you're an experienced Operations or Warehouse Manager looking for a hands-on role where you can take real ownership of operations and help improve and develop a growing business, we'd love to hear from you.

Apply with your CV and tell us why you think you'd be a great addition to Black Mountain Clothing.

Pay: £33,000.00-£35,000.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking
• Store discount

Work Location: In person