Operations Manager

Job Reference

OM-PWCS-N-140748

Salary Description

Competitive

Contract Type

Permanent

Location

Malton

Advert

Operations Manager (Customer & Fulfilment) – Bella Di Notte

We're looking for an experienced and commercially minded Operations Manager to join our Senior Leadership Team and play a pivotal role in the next stage of Bella Di Notte’s growth.

Reporting directly to the COO, you'll take ownership of our end-to-end operational function, leading warehouse operations, fulfilment, customer service/call centre, operational systems, and strategic logistics partnerships. This is an opportunity to influence business-wide decision making while creating the operational capability needed to support continued growth and an outstanding customer experience.

About the Role

As Operations Manager, you'll be responsible for developing and delivering an integrated operational strategy that ensures efficiency, scalability, and service excellence across the business. You'll lead teams, optimise processes, leverage technology, and use data-driven insight to drive operational performance and continuous improvement.

You'll also work closely with B&M, E-Commerce, and Marketing teams to ensure operational readiness supports customer demand, business growth, and future expansion plans.

What You'll Be Responsible For

• Leading warehouse, fulfilment, and customer service/call centre operations

  • Developing and delivering operational strategy aligned to business goals
  • Driving operational excellence across service, quality, cost, and productivity
  • Supporting ERP implementation, optimisation, and adoption
  • Managing 3PL providers, carriers, and key operational partners
  • Building high-performing teams through effective leadership and workforce planning
  • Creating scalable operational processes capable of supporting future growth
  • Establishing and monitoring KPIs to drive accountability and performance
  • Championing a culture of continuous improvement and customer focus
  • Acting as a key member of the Senior Leadership Team, contributing to strategic decision-making across the business

About You

We're looking for a proven operational leader who combines strategic thinking with a hands-on approach and thrives in a fast-paced, growth-focused environment.

You'll likely bring:

• Significant experience in an operational leadership role

  • Experience in managing/leading warehouse, fulfilment, and customer service functions
  • Experience implementing and optimising ERP systems
  • Strong commercial and financial awareness
  • A track record of delivering measurable improvements in performance, productivity, and cost control
  • Experience managing multi-channel fulfilment operations
  • Strong stakeholder management and cross-functional leadership skills
  • Experience managing third-party logistics and external operational partners
  • A data-led approach to decision making and performance management
  • The ability to inspire, develop, and lead high-performing teams

Why Join Bella Di Notte?

This is a rare opportunity to step into a leadership role with genuine influence across the business. You'll play a key role in shaping our operational future, driving customer excellence, and delivering the infrastructure needed to support ambitious growth plans.

If you're passionate about operational excellence, continuous improvement, and building scalable, customer-focused operations, we'd love to hear from you.

Apply today to learn more about this exciting opportunity.