Operations Manager

Job Summary

As an Operations Manager, you would be responsible to assist the General Manager for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Specifically, you would be responsible for performing the following tasks to the highest standards:

* Lead, direct and manage all hotel operations including leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation

* Ensure guest and team member satisfaction

* Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward

* Train team members as needed.

* Assist in housekeeping when needed (make boards, inspect rooms, sometimes clean rooms depending on staff)

* Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements

* Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies. *Provide coverage in any department when needed. *Flexible schedule and availability.

*OnQ proficient

*R and I certified (preferred)

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

· Hospitality - We're passionate about delivering exceptional guest experiences.

· Integrity - We do the right thing, all the time.

· Leadership - We're leaders in our industry and in our communities.

· Teamwork - We're team players in everything we do.

· Ownership - We're the owners of our actions and decisions.

· Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

· Quality

· Productivity

· Dependability

· Customer Focus

· Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Requirements

Basic Qualifications:

· · 2 years of leadership experience at a focuses service property

Preferred qualifications:

· Local market experience

· Hampton brand experience

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• Paid time off

Education:

• Associate (Preferred)

Experience:

• Management: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person