OPERATIONS MANAGER

JobResponsibilities

• Monitor and ensure outlets’ smooth operations.
• Deliver on all Operational goals, focuses and KPIs
• Ensurethe communication and implementation of all initiatives to the retail team
• To maintain and improve the overall performance of the outlets on a regular basis including cost analysis and monitoring of processes
• To monitor & conduct business analysis and maximise profitability of everystore.
• Implement and maintain effective operational policies, SOPs, internal controls, practices and strategies
• To work along with the Marketing team to develop marketing strategies and promotion plans
• Manage and supervise the staff to ensure maximum utilization of the manpower allocated
• Submitand present monthly operations sales, accountability and action plan report
• Compileand update incident reports, including any actions taken in response to consumer feedback and retail incidents monthly
• Hold Bi-weekly meeting with Area Manager
• Appraise staff performance with Area Manager
• To provide guidance, coaching and mentoring staff
• Cover Outlet Supervisor/ Manager's off day if required
• To perform any other ad-hoc work duties as and when required by Management

Requirements

• At least 5 years of relevant experience in F&B operations

A team player, meticulous, organised andservice-oriented

• Good numerical and analytical skills
• Results-oriented and strong workethic
• Effectively bilingual, fluent in both spoken and written English and Mandarin.
• Excellent analyticaland problem-solving skills

Working knowledge ofvarious computer software programs (MS Office, POS software & etc)

Able to support on Weekends and Public Holidays

Abilityto work well under pressure in a fast-paced environment