Operations Manager

We are hiring an Operations Manager in Syracuse, NY to position us for growth! This is a full-time role with benefits, PTO and retirement!

POSITION PURPOSE:

The Operations Manager will be responsible for assisting the Regional Manager by ensuring the safety, quality productivity and other related performance goals of the Office by motivating, directing and guiding the staff for assigned assignments in their facility/office location. The Operations Manager will be responsible for managing daily operations, customer relations, and productivity of the office.

DUTIES AND RESPONSIBILITIES:

• Responsible for providing the necessary leadership to plan, organize, assign tasks, direct, coordinate, and control the entire field office operation to meet all client relationships within the field office.
• Build client relationships and growth targets for the area including service line expansion, new client targets, and client service growth.
• Ensure talent development for technicians to meet current and future needs based on growth.
• Perform inspections for clients as required.
• Interact and manage the relationship with on-site client personnel at field locations.
• Ensure compliance with federal, state and local regulations, company policy and company required maintenance inspections
• Confer with managerial or technical personnel, other departments, or contractors to resolve problems or to coordinate activities.
• Establish and implement departmental policies, goals, objectives, and procedures, organization officials, and staff members as necessary.
• Ensures that field office associates are properly trained and that their skills are developed to satisfy the operational goals of Aegeus Inspections to stay competitive, yet profitable.
• Responsible for knowledge and operation of Radiography in accordance with applicable regulations and procedures.
• Provide technical support for field operations on the following: PT, MT, RT, AWS, IRRSP when needed.
• Answer customers' questions about products, prices, and availability
• Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
• Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
• Must maintain a strong focus on cross functional teamwork with both internal and external stakeholders.
• Consult with clients after sales or contract signings to resolve problems and to provide ongoing support
• Performs any other duties as may be required, from time to time, by the Senior Regional Operations Manager

SUPERVISORY RESPONSIBILITIES:

• Maintain staff by recruiting, selecting, orienting, and training employees
• Maintain a safe, secure, and legal work environment for all staff ensuring all company policies are being followed
• Maintain staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results in partnership with human resources
• Review, validate, and approve reporting employees’ timesheet and reports.

EDUCATION AND WORK EXPERIENCE:

• Bachelors or Associates degree or equivalent work experience and/or 5 plus years of progressive supervisory work experience preferred.
• A minimum of 3 years’ experience in performing NDT inspections (RT, PT, VT, MT preferred). .
• Excellent interpersonal, oral and written communication skills required.
• Must be familiar with and able to implement Company safety policies and procedures.

Certificates and Licenses Required

• Must be able to maintain the following certifications: RT, MT, and VT
• Must meet minimum company requirements to operate a company vehicle and be eligible for coverage under Company insurance program.

Equal Opportunity Employer/Protected Veteran/Disability.