Operations Manager

PT Services (Delaware) LLC is part of Playtech - the world's largest online gaming software supplier traded on the London Stock Exchange Main Market. Playtech offers cutting-edge, value-added solutions to the industry’s leading gaming operators. Since Playtech's inception in 1999, our approach has been centered on continual development. PT Services (Delaware) LLC represents the Playtech Live product, and our studios feature hundreds of state-of-the-art cameras broadcasting in premium HD quality, offering the fastest streaming and highest uptime in the market. More than 1,830 talented professionals are part of Playtech Live from different countries all over the world, and you have an opportunity to join our international team in Bensalem, PA!

As the Operations Manager, you will be the driving force behind our onsite team, ensuring the seamless fulfillment of daily duties and the delivery of world-class service. You will lead, mentor, and strategize within the Operations department to align our local processes with Playtech’s global live facility standards. This is a high-impact leadership role requiring a blend of tactical execution, budgetary oversight, and talent development.

Key Responsibilities

• Team Leadership: Supervise all onsite Operations employees, conducting performance evaluations and providing constructive feedback to drive continuous improvement.
• Strategic Planning: Develop and execute strategies to enhance service quality, set departmental goals, and ensure all operational targets are met or exceeded.
• Process Optimization: Review and amend existing procedures while developing new protocols to align with company needs and global "Playtech" standards.
• Product Excellence: Ensure the highest level of product availability, user experience, and service delivery for all licensees.
• Resource Management: Plan, evaluate, and approve the Operations department budget and resource allocation.
• Talent Pipeline: Partner with HR on recruitment and capacity planning; oversee the training and integration of new hires until they reach full independence.
• Collaboration & Reporting: Work closely with local and global Live management teams to promote daily operations and provide detailed performance reports/presentations to executive leadership.

Qualifications & Requirements

• Experience: 7+ years in the Gaming or Casino industry is required.
• Leadership: 5+ years of experience directly managing employees within the United States.
• Education: Bachelor’s degree preferred.
• Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Soft Skills: Exceptional organization and time management skills; ability to thrive under pressure and meet tight deadlines in a high-volume environment.

Compensation & Benefits

• Salary: $90,000 – $95,000 per year
• Bonus: Performance-based incentive program
• Retirement: 401(k) with a 4% company match
• Paid Time Off: 12 Vacation days + 5 Sick days annually
• Health & Wellness: Comprehensive Medical, Dental, and Vision coverage; HSA/FSA options; Life Insurance and LTD/STD.

Reasonable Accommodation: If you require assistance during the application or hiring process, please contact the Playtech People & Culture Team at [email protected].

Playtech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race, religion, gender identity, age, or disability.