Operations Manager

Owns:

All day-to-day Operations

Delivery performance and margins

Operations team coordination

People & culture

Risk, Quality and safety

Monthly performance reporting

Day to Day Operations:

Oversee workflow from enquiry - quote - Delivery - Invoicing

Ensure projects meet time, quality and margin targets

Monitor productivity and capacity across Painting and Roofing teams

Manage resorces

Delivery performance and margins:

Protect gross margins

Monitor WIP and job profitability

Manage variations and cost risks

support accurate estimating and pricing with QS

Operations Team Coordination:

align business units to company priorities

Remove operational Bottlenecks

Hold leaders accountable to KPIs

People & Culture:

Develop leadership capability

Manage performance and address issues early

reinforce accountability and communication

Handles client related issues

Risk, Quality and safety:

Ensure strong H&S culture and compliance

Oversees operational risk and client issues

Peformance reporting:

Monthly operational performance report to MD

Has oversight of all business unit dashboards

Highlight risks, Trends, and improvement actions

Overall KPI Framework:

Business level (GM)

Revenue VS target

Gross margin %

Job profitability

WIP days

Labour Productivity

Rework/defects

H&S incidents

Cashflow position