Operations Manager

Company: African Naturalistas
Location: Lagos, Nigeria
Work Mode: Full Time, On-Site
Reports to: General Manager

Role Overview

African Naturalistas is a Nigerian hair-care company focused on helping people achieve healthy hair naturally.

We are looking for a highly organised, proactive, and hands-on Operations Manager to oversee the Company's day-to-day operational activities and ensure that people, processes, inventory, production, logistics, and administrative operations run efficiently.

The Operations Manager will work closely with the General Manager to ensure that business plans are properly executed, operational issues are resolved promptly, employees remain accountable, and established processes are consistently followed.

This role is ideal for someone who is excellent at follow-up, comfortable managing people, highly detail-oriented, and capable of solving operational problems without constant supervision.

What You Will Own

• Daily Operations: Coordinate and monitor the Company's day-to-day operational activities and ensure that tasks are completed accurately and on time.
• Production Planning: Plan and coordinate production based on inventory levels, sales requirements, and business needs.
• Inventory Management: Monitor stock levels, stock movements, physical counts, and inventory reconciliations to maintain accurate inventory records.
• Logistics & Fulfilment: Oversee order fulfilment, dispatch, deliveries, and relationships with logistics providers.
• Sales Operations: Monitor Sales Closers and Sales Administrators to ensure proper follow-up, documentation, order processing, and compliance with established processes.
• Reconciliations & Controls: Ensure that required sales, inventory, payment, and operational reconciliations are completed accurately and on time.
• Operational Expenses: Monitor operational expenditure, identify unnecessary costs or discrepancies, and ensure that approved spending is properly documented.
• People & SOP Compliance: Supervise operational staff, monitor performance, and ensure compliance with Company policies and SOPs.
• Vendor Management: Coordinate with suppliers, manufacturers, logistics providers, and other operational partners to ensure timely and effective service delivery.
• Reporting: Prepare regular operational reports for the General Manager, highlighting performance, outstanding tasks, discrepancies, and issues requiring attention.
• Process Improvement: Identify inefficiencies and recurring problems and implement practical improvements to make operations more effective.

Candidate Profile

• 3+ years of relevant experience in operations, business administration, FMCG, manufacturing, retail, e-commerce, or a related environment.
• Experience supervising employees and coordinating teams.
• Experience with inventory management, production planning, logistics, or order fulfilment.
• Experience with reconciliations, operational expenses, and financial controls.
• Strong Microsoft Excel and Word skills.
• Experience using ERP or other business management software.
• Excellent organisational and time-management skills.
• Strong attention to detail and follow-up skills.
• Excellent communication and people-management skills.
• Strong problem-solving and decision-making abilities.
• High level of integrity, accountability, and professionalism.
• Experience in the haircare, beauty, cosmetics, FMCG, or consumer products industry is an advantage.

This Role Is For You If…

• You naturally take ownership and follow tasks through to completion.
• You are comfortable managing people and holding them accountable.
• You can identify problems and take action without waiting to be told what to do.
• You are highly organised and can manage multiple priorities simultaneously.
• You are comfortable working with numbers, spreadsheets, reconciliations, and operational reports.
• You understand that good operations require discipline, follow-up, documentation, and accountability.

This Role Is Not For You If…

• You require constant supervision or daily instructions.
• You struggle with follow-up, organisation, or attention to detail.
• You are uncomfortable holding employees accountable.
• You dislike working with numbers, spreadsheets, or reconciliations.
• You prefer simply executing instructions rather than solving operational problems.
• You are looking for a purely administrative role.

Qualifications & Location

• Minimum - HND/BSC
• Experience with Google Workspace tools
• Excellent communication skills
• Proficiency with Microsoft Excel and Word
• Proficiency in Enterprise Resource Planning software
• Experience with ERP/business management software
• Extensive experience in an operations management position, or similar.
• In-depth knowledge of project management and strategic planning.
• Ability to promote efficiency toward achieving business objectives and profitability.
• Advanced knowledge of best business practices.
• Experience with budgets and financial reports, and monitoring expenses.
• Developing human resources policies, and monitoring compliance and performance.

Remuneration

₦280,000 - ₦300,000 per month

Performance-based incentives may apply based on agreed operational objectives.

To Apply

Send your CV in PDF format only to [email protected] with the subject: "Operations Manager"

Job Types: Full-time, Permanent

Pay: ₦280,000.00 - ₦300,000.00 per month

Application Question(s):

• What area in Lagos do you reside?
• What Business Management Software / ERP have you used in the past

Experience:

• Operations: 2 years (Required)

Work Location: In person