Operations Manager

Job Title: Operations Manager

Industry: Healthcare

Location: Ikeja, Lagos

Employment Type: Full-Time

Work mode: Monday - Saturday

Reporting line: CEO

Job Summary

We are seeking a strategic operations professional to oversee and manage the overall operations of the hospital facility, maintaining seamless service delivery, optimal patient flow, compliance with healthcare standards, effective resource management across the facility, and ensuring collaboration between clinical and non-clinical teams to foster a safe, stable, and efficient critical care system.

Key Responsibilities

• Oversee the day-to-day operations of the facility to ensure efficiency and continuity of care, and ensure compliance with all relevant regulations and standards.
• Create and implement preventive maintenance programs to prolong equipment lifespan.
• Coordinate with outside contractors and vendors for repairs, renovations, and other facility-related projects promptly.
• Manage facility maintenance, including generator, HVAC systems, plumbing, electrical systems, and other essential infrastructure.
• Ensure availability and proper functioning of the medical equipment by liaising with the teams.
• Schedule and oversee routine maintenance activities to minimize downtime.
• Develop and implement policies and procedures to maintain a safe and efficient environment for patients, staff, and visitors.
• Monitor and manage facility budgets, ensuring cost-effective operations and maintenance.
• Supervise facility staff, including facility assistants, janitorial staff, and security personnel.
• Conduct regular inspections of the facility to identify any maintenance or safety issues and address them promptly.
• Collaborate with other departments, such as clinical services and administration, to support their facility-related needs.
• Ensure compliance with emergency preparedness and escalation protocols.
• Monitor energy usage and introduce energy-efficient initiatives.
• Implement sustainability initiatives to reduce the facility's environmental footprint and promote energy efficiency.
• Maintain accurate records of facility maintenance and repair activities.
• Respond promptly to facility emergencies and incidents without allowing more damage.
• Train and supervise facility staff, ensuring a high standard of work that attracts job productivity.
• Ensure the facility meets safety regulations and codes required for healthcare environments.
• Stay informed about industry trends and best practices in facility management and incorporate them into facility operations where applicable.
• Perform other duties as assigned by the Management and your Superior.

Education and Experience

• Bachelor's degree in facility management, medical or science engineering, or a related field.
• Proven experience in facility management, preferably in a healthcare/pharmaceutical/hospitals setting.
• Strong knowledge of building systems and maintenance practices.
• Proficiency in facility management software and tools.

Skills and Attributes

• Excellent communication skills, both written and verbal.
• Excellent leadership and interpersonal skills.
• Excellent negotiation, persuasion and vendor management skills
• Ability to effectively manage budgets and resources.
• Data-driven decision making and analytical skills
• Strong problem-solving abilities and attention to detail.
• Ability to work collaboratively with diverse teams and stakeholders.
• Ability to function under pressure and respond quickly to operational issues.

Key Performance Indicators (KPIs)

● Facility Safety and Compliance:

● Maintenance and Equipment Management:

● Cost Management:

● Facility Utilization and Space Management:

● Customer Satisfaction:

● Environmental Sustainability:

● Emergency Preparedness and Response

● Operational Efficiency

● Patient flow and Service delivery

● Reporting and Documentation

Benefits

• Opportunities for career growth
• Dynamic and creative work environment
• Annual Leave
• Health Management Organization (HMO)

Method of Application

Interested and qualified candidates should forward their CV to [email protected] using “Operation Manager” as the email subject. Only shortlisted candidates will be contacted.

Pay: ₦3,000,000.00 - ₦3,500,000.00 per year

Work Location: In person