Operations Manager

Job Purpose

At Watches of Switzerland, the Operations Manager oversees and directs the operations function within the Showroom. They the expert on all Standard Operating Procedures, systems, and tools, ensuring the smooth running of operations to enable the ultimate client experience. The Operations Manager will report to the Showroom Director. The Operations Manager is the heart of the back of house operations. They love not only working with internal and external clients by supporting all sales endeavors but also have a deep appreciation for doing things better. The Operations Manager has strong communication skills and works effectively with sales professionals and other members of management to help drive the business. Sales support, process efficiencies and procedure compliance are the name of the game in operations.

Schedule flexibility and availability is required to accommodate showroom hours, including evenings and weekends.

Qualifications and Experience

• Previous experience in Operations in a service-related industry
• High school/college degree
• Strong Analytical skills
• Proficient in Microsoft Word and Excel.
• Strong verbal and written communication skills.
• Organized and detail oriented
• Ability to understand and adhere to company standards.
• Flexibility to perform different tasks based on day-to-day business needs.
• Perform opening and closing procedures
• Excellent attention to detail
• Strong organizational skills and ability to multitask projects in a dynamic, fast paced environment with shifting priorities
• Team-focused with a desire to collaborate effectively
• Innovative, proactive, and strategic
• Schedule flexibility and availability required to accommodate staff
• Can frequently be interrupted many times during the day

About Us

We're a global retailer employing nearly 3,000 people across the UK and the United States. Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Rewards

In return for your commitment to excellence, we offer:

• Competitive earnings
• Benefits including medical, dental, life & disability
• Comprehensive, ongoing training
• Career growth potential
• Generous staff purchase discounts

For more information, please refer to the full job description attached.