Operations Manager

We are looking for a passionate and experienced Operations Manager to join our Camp Services team. This role will play a pivotal role in planning, directing, organizing, coordinating, evaluating, and leading all business and operational activities within the camp. This position is crucial for achieving our operational, administrative, and financial goals through effective project management, resource allocation, financial stewardship, partnership building, and leadership.

Position Overview: The Lodge Manager will oversee the daily operations and overall performance of Jansen Discovery Lodge (JDL). This role demands strong leadership, financial acumen, and a proactive approach to quality assurance, compliance, and stakeholder engagement.

Key Responsibilities:

• Management and Coordination:

o Manage and coordinate food services, accommodations, janitorial, housekeeping, laundry, maintenance, health safety, recreational amenities, and finance.

o Direct a multi-disciplined support team and ensure effective service delivery.

o Maintain situational awareness of tasks, staff, and resources.

o Prepare and submit internal and external reports.

o Manage budgets and monitor revenues and expenses.

o Resolve customer complaints.

• Compliance and Quality Assurance:

o Ensure adherence to BHP’s Major Capital Projects Contractor Portal, BHP’s Operating System (BOS), and other contractual requirements.

o Participate in FLEX activities such as Critical Control Observations (CCO), Layered Audits, and Planned Task Confirmations (PTC).

o Conduct monthly quality audit inspections.

o Ensure adherence to safety procedures and regulations.

o Monitor service implementation for consistency and quality.

o Assist in policy and procedure development.

• Training and Development:

o Ensure effective orientation, training, coaching, and rotation scheduling.

o Conduct performance evaluations and foster professional development.

• Stakeholder Engagement:

o Support WFS’s commitment to Indigenous engagement and workforce development.

o Liaise with customer site-management staff for responsive support.

o Establish strategic partnerships with local businesses and community organizations.

Qualifications:

• 5-10 years of management experience in the accommodation industry.
• Experience managing various departments.
• Strong leadership, problem-solving, and organizational skills.
• Strong financial acumen and experience managing budgets.
• Experience working in a unionized environment.
• Understanding of Indigenous awareness and cultural sensitivities.
• Ability to multitask and prioritize under pressure.
• Strong communication and interpersonal skills.
• Preferred degree or diploma in hotel/accommodation management or related field.
• Proficiency in Microsoft Office Suite.

Benefits:

• We offer employee benefits, career advancement, and growth and development opportunities.
• We believe in safety above all else, and we foster a welcoming and diverse culture, and we’re committed to an inclusive, fair, and respectful workplace.
• This is a rotational position, with specific rotation schedules to be determined.
• While on site, enjoy all meals, accommodation, and amenities free of charge.

Like our country, ATCO is built on a Frontier Spirit of being agile, robust, ready to go to the most challenging places and push the boundaries. Do YOU have the Frontier Spirit? If the answer is yes, you should probably work with us.