Operations Manager

Operations Manager (Resort)

Location: North Devon

Salary: £45,000 to £50,000 per annum, plus bonus and a share of service charge

Contract: Permanent, full time

Benefits

• Live-in accommodation if required, and staff meals on duty

• Private health insurance and an Employee Assistance Programme

• Complimentary spa and leisure access, and food and beverage discounts

• Flexible working and holiday options

I am recruiting an Operations Manager to join the executive team at a resort in North Devon, leading five departments and reporting to the General Manager.

The role

You would lead the heads of Housekeeping, Food and Beverage, Kitchen, Front Office and Guest Services. Budgets, payroll and profitability sit with you, as does the standard of every guest's stay from arrival to departure.

Day to day, you would:

• Develop the department heads into a team that runs well without you in the room

• Read the guest feedback, find the pattern and fix the cause

• Manage labour and cost lines across all five departments

• Keep the resort compliant on health and safety, food safety and employment law

What I am looking for

• Three years or more in a senior operations role in a hotel or resort, covering rooms and food and beverage

• A record of lifting guest scores and profit together, with numbers to show it

• A leader who develops managers rather than doing their jobs for them

• Working knowledge of Opera, Harri, Revinate and Procure Wizard

To apply, send your CV with a short note on the operation you run now: its size, your team and one result you are proud of. If you would rather talk first, message me directly. Every conversation is confidential.

Hazel Gooding

Quartz Recruitment Specialists