Operations Manager

No long-winded introductions here, we've got a role to fill, and we think you might be exactly what we're looking for. This is an awesome opportunity to put your skills to good use, grow professionally, and be part of something worth talking about. So, before the standard job ad waffle kicks in, let's get into the good stuff.
What's on offer? An opportunity to lead Optic Security Group’s (OSG) Auckland operations, bringing together project delivery, service performance, technical teams and commercial outcomes. This is a hands-on leadership role for someone who can build capability, improve execution and deliver consistently strong customer results.

Sitting across different facets of business functionality, as an Operations Manager with OSG, you will provide operational and commercial leadership. From project management to service delivery and technician management, you will contribute to organisational planning, reporting and development.

This role will see you being hands-on from a project management perspective, collaborating with all levels of management across implementation, monitoring and organisational strategy. You will ensure operational plans and strategic objectives are understood and executed by our Auckland team, setting performance indicators and driving the team to achieve these targets.

As an Operations Manager, you will be responsible for project service and delivery, technical capability and resource planning, customer outcomes and escalations, budgets, forecasts and margin performance, process improvement, safety and compliance, collaboration with sales and other regional leaders.

Based on site in our Auckland office, this role has the flexibility to manage their schedule from a hybrid WFH and office perspective, as well as the need to be on client sites from time to time.

Who's the Client?
As you may know, we (Optic Digital) are part of Optic Security Group (OSG).  We are OSG’s technology talent and IT division and with that, we have the privilege of recruiting this opportunity for them. So, you know about Optic Digital...but who are OSG? Let us tell you...

Optic Security Group is Australasia’s most technically advanced converged Enterprise Security Risk Management Group, working with over 1000 customers in both Australia & New Zealand. We design and install security solutions for Government, Health & Aged Care, Educational, Industrial, leading Retail, and Commercial organisations, including major airports, hospitals, and defence.

Optic Security Group brings unparalleled resource capability, keeping people, assets, information, and infrastructure safe. We provide comprehensive IP networked and integrated commercial security systems, including but not limited to intrusion detection, access control and perimeters, CCTV video surveillance, advanced analytics, cybersecurity advisory, service and maintenance, and 24/7 monitoring. Within Optic we have over 30 years of proven expertise in tailoring solutions to meet a wide array of customer needs.

Keen to know more, head over to www.opticsecuritygroup.com and check them out.
 
What you'll bring

• At least 3 years’ experience in a relevant leadership role, with a proven record of delivering results through people
• Sound technical knowledge of and experience in the electronic security sector
• Strong operational management capability across finance, customer service, people leadership and project delivery
• Demonstrated experience developing budgets and business plans, supported by sound financial and commercial acumen
• Proven ability to plan, improve and implement operational processes, structures and roles that increase efficiency, productively and responsiveness

As this wouldn’t be your first gig as an Operations Manager, the usuals go without saying: effective comms (verbal and written, internal and external), strong analytical and problem-solving skills, along with knowing your way around a computer.
 
The small print
Applications close 12.11.2026and can only be submitted via Seek. 

Please note, only applicants that are eligible to work in New Zealand and can make themselves available for interviews in Auckland will be considered.

For any questions regarding the role, please get in touch with Andreaat [email protected].