Operations Manager

This Operations Manager role is ideal for an experienced service professional who enjoys leading multi-site operations, strengthening client relationships, and driving service excellence in a fast-paced, client-focused environment. The right person will recognize this role as a natural next step for someone with a background in operational management, client relationship management, and team leadership who is ready to take greater ownership of service delivery and business performance.

Why This Role

This role offers the opportunity to lead multi-site operations, make a direct impact on client satisfaction, and develop expertise in operational strategy, financial performance, and people leadership. You will work alongside experienced professionals and global teams, with access to leadership development, cross-functional exposure, and opportunities for career growth. Unlike roles focused solely on day-to-day service delivery, this position combines client partnership, workforce planning, performance management, and continuous improvement.

The Role: Operations Manager

In this role, you will oversee operations across multiple client sites, ensuring workforce availability, consistent service quality, and delivery against agreed key performance indicators (KPIs) and service-level agreements (SLAs). You will build strong relationships with clients and internal stakeholders, manage staff schedules and escalations, and identify opportunities to improve operational efficiency and service performance.

You will also lead, coach, and develop team members, monitor operational and financial results, and contribute to budgeting, forecasting, utilization tracking, and monthly reporting. This role balances hands-on operational leadership with strategic client management and people development, providing clear accountability for service delivery, client satisfaction, and business outcomes.

What You’ll Bring

• A secondary or tertiary qualification in Business Administration, Management, Operations, or a related field.
• Three to five years of experience in client relationship management and/or operational management, with relevant supervisory or management experience.
• Proven ability to build and maintain strong relationships with clients, employees, and stakeholders at all levels.
• Experience coordinating service delivery, workforce requirements, operational performance, and client expectations.
• Strong analytical and reporting skills, including the ability to interpret performance metrics and support budgets, forecasts, and operational decisions.
• Demonstrated ability to coach, motivate, and develop teams while managing performance, engagement, and retention.
• Excellent verbal and written English communication skills, with strong presentation, organizational, and interpersonal abilities.
• A proactive, solutions-focused approach, with the ability to manage competing priorities, resolve escalations, and remain calm and diplomatic under pressure.
• High standards of integrity, professionalism, confidentiality, attention to detail, and business ethics, together with the flexibility to adapt to changing business needs.

Benefits & Environment

Your leadership and contributions are valued, and your professional growth is supported. Benefits and opportunities include recognition through performance reviews, milestone rewards, leadership development and learning opportunities; cross-functional exposure; and opportunities to strengthen your expertise in client management, operations, and people leadership.

You will be part of an inclusive, collaborative environment that values teamwork, continuous improvement, and strong client relationships, with opportunities to work alongside experienced professionals and global teams.

If this Operations Manager role sounds like a strong match for your experience and career goals, we encourage you to apply. Submit your application via the link provided, and a member of our team will be in touch to discuss next steps.

Application Question(s):

• What is your current salary?
• How much is your expected salary?

Experience:

• Operations management: 3 years (Required)

Work Location: Remote