Operations Manager

• Manage the daily operations of the cafe, bakery, and boutique homestay.
• Supervise and lead front office, cafe, bakery, housekeeping, and support staff.
• Ensure high standards of customer service, hospitality, cleanliness, and food quality
• Plan staff schedules, monitor attendance, conduct training, and evaluate employee performance.
• Handle guest inquiries, feedback, and complaints professionally to ensure customer satisfaction.
• Monitor inventory levels, procurement, stock control, and vendor coordination.
• Control operating expenses and assist in maintaining profitability.
• Coordinate maintenance activities of the entire property and ensure all facilities are clean, safe, and well-maintained.
• Oversee café, bakery, and kitchen operations, including production planning and food safety compliance.
• Operate and monitor POS systems, reservation software, spreadsheets, and online booking platforms.
• Manage and optimize OTA channels ensuring high rankings. Social media coordination.
• Prepare operational reports and maintain business records.
• Collaborate with the owners to improve operational processes, increase sales, and enhance guest satisfaction.
• Ensure compliance with company policies, hygiene standards, and safety regulations.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Flexible schedule

Experience:

• managing resorts, cafes and restaurants : 5 years (Required)

Language:

• Fluent English (Required)

Work Location: In person