Operations Manager

Job Summary

We are seeking a proactive and detail-oriented Operations Manager to oversee daily workshop operations, ensure service quality, manage inventory, control staff overtime, and monitor operational expenses. The ideal candidate will work closely with the workshop team to improve efficiency, reduce costs, and maintain high service standards.

Key Responsibilities
Operations Coordination

• Oversee daily workflow of the garage to ensure smooth operations
• Coordinate between front desk, mechanics, and management
• Monitor job progress and ensure timely completion of services
• Ensure proper documentation of all job cards and service records

Quality Control

• Inspect completed work to ensure it meets company standards
• Ensure all repairs and services follow approved procedures
• Handle customer complaints related to service quality
• Work with technicians to correct and prevent recurring issues
• Maintain service quality reports and improvement plans

Inventory Management

• Monitor spare parts and consumables stock levels
• Ensure accurate recording of inventory movement
• Coordinate with purchasing for timely stock replenishment
• Prevent stock shortages, overstocking, and misuse of materials
• Conduct regular stock checks and audits
• Track usage of parts per job to control waste

Staff Monitoring and Overtime Control

• Track staff attendance, working hours, and overtime
• Ensure overtime is justified and approved
• Optimize staff scheduling to reduce unnecessary overtime
• Monitor productivity of mechanics and support staff
• Report inefficiencies and suggest improvements

Expense Monitoring

• Track daily operational expenses including parts, tools, and utilities
• Identify areas of excessive spending and recommend cost control measures
• Ensure all expenses are properly recorded and approved
• Work with accounting to verify expense accuracy
• Monitor cost per job and overall operational efficiency

Process Improvement

• Identify operational bottlenecks and inefficiencies
• Implement improved workflows and procedures
• Support automation and system improvements where possible
• Ensure compliance with company policies and safety standards

Reporting

• Prepare daily and weekly operational reports
• Provide updates on inventory status, staff performance, and expenses
• Report key performance indicators such as job completion time, productivity, and cost control
• Assist management in decision-making with accurate data

Requirements

• Bachelor’s degree or diploma in Business Administration, Operations, or related field
• Experience in operations coordination, preferably in automotive or workshop environment
• Strong understanding of inventory and workshop processes
• Ability to monitor performance and enforce quality standards
• Good knowledge of cost control and expense tracking
• Proficiency in Microsoft Excel and basic systems

Skills

• Strong organizational and problem-solving skills
• Attention to detail and accuracy
• Leadership and team coordination ability
• Good communication skills
• Ability to work under pressure and meet deadlines

Preferred Qualifications

• Experience in automotive garage or service center operations
• Knowledge of workshop management systems
• Basic understanding of accounting and cost analysis

Job Type

Full-time

Work Location

On-site

Work Location: In person