Operations Manager

About Poise

Poise is a premium wellness and lifestyle destination within Elnova Group, built around movement, wellbeing, and community. Known as The Body Social Club, Poise brings together Pilates, indoor cycling, yoga, and advanced aesthetic treatments in a thoughtfully designed environment where personalised service and high-quality instruction go hand in hand.

We are seeking a capable and detail-oriented Studio Operations Manager to take ownership of daily business activities, coordinate our team, and uphold the standards that define the Poise experience.

Position Overview

The Operations Manager will be responsible for ensuring that the studio functions efficiently, professionally, and consistently across all departments.

Working closely with the Founder, you will oversee staff performance, organise work schedules, maintain service standards, coordinate suppliers, manage operational systems, and identify ways to strengthen the studio's processes and client experience.

The ideal candidate is dependable, organised, solutions-driven, and able to manage competing priorities while maintaining a high standard of service.

Areas of Responsibility

1. Daily Studio Management

• Take responsibility for the smooth running of the studio and its daily activities.
• Coordinate operations across all service areas and ensure each department is prepared for the day's schedule.
• Uphold standards for cleanliness, organisation, presentation, and general studio upkeep.
• Ensure opening and closing routines are completed correctly.
• Identify operational challenges and take timely action to resolve them.
• Ensure staff follow established procedures, policies, and standard operating guidelines.

2. Staff Supervision & Development

• Oversee the performance and daily activities of Front Desk Associates, Instructors, Treatment Therapists, and Cleaning Staff.
• Prepare staff rosters and coordinate shift coverage.
• Hold team check-ins and communicate daily priorities where necessary.
• Track attendance, punctuality, and adherence to assigned schedules.
• Provide guidance, feedback, and support to improve staff performance.
• Encourage accountability, teamwork, and professional conduct.
• Participate in recruitment, staff induction, and ongoing training activities.

3. Member Relations & Service Delivery

• Ensure clients receive a consistently high standard of service throughout their interactions with the studio.
• Oversee the client experience from initial booking and arrival through their session or treatment and departure.
• Address complaints and service concerns with professionalism and sound judgement.
• Handle escalated issues and coordinate appropriate resolutions.
• Develop positive relationships with members and encourage client satisfaction and retention.
• Ensure service delivery remains consistent across the studio's different offerings.

4. Facilities, Equipment & Inventory

• Monitor the studio's operational performance and progress against daily business targets.
• Compile reports and updates for management on operational activities.
• Maintain effective stock control and ensure supplies are available when needed.
• Coordinate supplier communications, deliveries, and service arrangements.
• Schedule and monitor equipment maintenance, repairs, and servicing.
• Ensure treatment rooms, fitness studios, and other service areas are properly equipped and ready for use.

5. Administration & Operational Systems

• Oversee the effective use of booking platforms and other tools required for studio operations.
• Review daily class schedules, appointments, staff availability, and departmental readiness.
• Maintain accurate attendance records, schedules, operational logs, and reports.
• Ensure information is communicated clearly between departments.
• Help introduce and maintain systems that improve organisation, productivity, and accountability.
• Work with the Front Desk team to maintain accurate bookings, resolve system-related issues, and prevent avoidable scheduling errors.

6. Sales Monitoring & Cost Control

• Track daily sales, collections, and payment activity.
• Review and reconcile transactions where necessary.
• Monitor stock usage, purchasing requirements, and inventory levels.
• Contribute to operational budget planning and expense monitoring.
• Identify practical ways to reduce waste, control costs, and improve efficiency without compromising service quality.

7. Health, Safety & Professional Standards

• Ensure established health and safety procedures are followed throughout the studio.
• Protect confidential business records and client information.
• Monitor compliance with company policies and operating procedures.
• Ensure incidents are documented, communicated, and addressed appropriately.

Qualifications & ExperienceEssential Requirements

• A bachelor's degree in Business Administration, Management, Hospitality, Operations Management, or a related discipline.
• At least three years of relevant experience in operations, hospitality, studio management, retail management, or a comparable business environment.
• Demonstrated experience supervising staff and coordinating team activities.
• Strong planning, organisational, and administrative abilities.
• Effective written and verbal communication skills.
• Good judgement, problem-solving skills, and attention to detail.
• A professional attitude and the ability to maintain appropriate workplace standards.
• Availability to work weekends on a rotational schedule.

Digital & Technical Competence

The successful candidate should be familiar with, or able to learn, the digital tools used to coordinate business activities, including:

• Google Workspace.
• Microsoft Office applications.
• Studio booking and scheduling platforms, such as Momence or equivalent systems.
• HR management software, such as Notch HR.
• Team communication platforms, such as Slack or similar tools.

Work Arrangement

Work Location: In person.

Pay: ₦350,000.00 per month

Application Question(s):

• 1. What interests you about working with Poise, and how does this position align with your experience and career goals?
• 2. Tell us about a situation in which you identified an operational challenge and introduced a solution. Explain the issue, the steps you took, the tools or systems you used, and the results achieved.
• 3. Poise is preparing to establish its operating routines as a Pilates and treatment studio. If appointed, what practical systems, procedures, and priorities would you introduce during your first three months to ensure the business runs efficiently, the team is accountable, and clients receive a consistent standard of service?

Work Location: In person