Operations Manager

SEATING WORLD INDIA

Job Description

Operations Coordinator

Showroom & Delivery Operations D8 / Magari

Department

Operations – Retail Showroom & Logistics

Reports To

Founder / Director

Location

D8 Showroom and Magari Showroom, Hyderabad (multi-site, on-floor role)

Employment Type

Full-time

Role Summary

The Operations Coordinator is the on-ground link between the factory, vendors, delivery teams, and the showroom floor. This role owns day-to-day execution across three areas: getting orders and stock to the right place on time, keeping the showroom floor display-ready, and acting as the technical go-between for custom furniture orders that need design or architect sign-off. The role reports directly to management and is expected to flag issues — delays, damage, mismatched stock — before they become client escalations.

Key Responsibilities

Vendor & Delivery Coordination

• Coordinate with vendors, transporters, and the factory to plan and track delivery timelines for showroom and client orders.
• Consolidate and schedule dispatches across locations — factory, showrooms, and client sites — including arranging shared vehicle runs where possible.
• Track shipments in transit and proactively flag delays, damaged goods, or short deliveries to management.

Inventory & Stock Management

• Own and maintain the stock tracking sheet across floor stock, factory stock, and back stock, keeping it current in Tally/Excel.
• Track items sent out for photoshoots or client demos and confirm their return and current location.
• Support periodic stock audits and reconcile purchase orders (PIs) against what is actually on the floor.

Showroom Floor & Display Operations

• Supervise on-floor furniture arrangement and display setup across showroom locations, sequencing work per management priority.
• Coordinate showroom walkthroughs covering layout changes, partitions, flooring, and new display planning.
• Ensure display and setup tasks are completed before floor stock or material is moved off-site for other jobs.

Design & Technical Liaison

• Coordinate with architects and designers on technical approvals for custom pieces (e.g., dining table dimensions, slab sizing, leg clearance) before production.
• Support fabric and material selection sessions and relay final specifications to the factory and vendors accurately.
• Feed pricing and technical inputs into client presentations and quotations as needed.

Client & CRM Support

• Maintain end-to-end order tracking for key clients from confirmation through delivery.

• Coordinate site visits, sample deliveries, and related logistics (including cash deposit handling where assigned).

• Keep the sales team and client informed of realistic delivery timelines, and escalate early if a date will slip.

Team & Cross-Functional Coordination

• Direct and check in on on-site delivery/installation staff for daily task execution.
• Report operational status, vendor issues, and delivery risks to management on a regular cadence.
• Participate in operations review meetings covering KRA tracking, vendor dispatch, and SOP rollout.

What Success Looks Like

• Deliveries are scheduled and communicated proactively, with delays flagged before the client has to ask.
• The stock sheet is accurate enough that anyone on the team can trust it without a physical recheck.
• Showroom floors are display-ready and technical/design sign-offs on custom orders don't stall production.
• Deliveries are smooth and material is delivered in a professional manner with emphasis on QA.

Requirements

• Prior experience in furniture, interior design, retail operations, or a similarly logistics-heavy environment preferred.
• Comfortable working across Excel/Tally for stock and vendor tracking.
• Able to read basic technical drawings/specs and communicate them accurately to factory and vendor teams.
• Strong follow-through and comfortable being the point of contact across multiple sites (showroom, factory, client locations).
• Willing to be on the showroom floor and travel between sites as needed — this is not a desk-only role.

Note for HR: responsibilities above are drawn from current working practice; title, grade, and compensation band are to be finalized by HR/management.