Operations Manager

Location: Windward Management Limited, 19/20 Fleet Street

Join our fabulous team at The Fleet Hotel as our Operations Manager. About Us The Fleet Hotel is a wonderful boutique style Hotel located in the centre of Dublin on the edge of Temple Bar. It comprises of some beautiful period buildings including the iconic Bewleys Café, much loved by Dubliner’s for decades. The Fleet Hotel is synonymous with local Dublin history, before becoming the Fleet Hotel, 19/20 Fleet Street was home to Bewley’s Café which was established by Ernest Bewley in 1905. Bewleys were known to be one of the finest Tea Houses in Europe and a favourite with Dubliner’s for generations.

Position Overview The Hotel Operations Manager oversees the day-to-day operations of the hotel, ensuring smooth functioning, optimal guest satisfaction, and profitability. They coordinate and manage various departments, ensure compliance with standards and regulations, and implement strategies to improve performance and efficiency.

Key Responsibilities Operational Management:

• Supervise daily operations across all departments, including front office, housekeeping, food and beverage, maintenance, and guest services.
• Monitor staffing levels and ensure adequate coverage in all areas.
• Oversee inventory management, procurement, and supplies to ensure seamless operations.
• Implement and maintain standard operating procedures (SOPs) to uphold service quality and consistency.

Guest Experience

• Ensure an exceptional guest experience by addressing complaints, resolving issues, and exceeding expectations.
• Monitor guest feedback (online and offline) and implement corrective measures for continuous improvement.
• Collaborate with the front desk and concierge teams to provide personalized services.

Staff Leadership

• Recruit, train, and develop department heads and team members to maintain high levels of performance and engagement.
• Conduct regular staff meetings to align goals, share updates, and address concerns.
• Evaluate employee performance and provide constructive feedback to foster professional growth.

Financial Management

• Assist in budget preparation, cost control, and financial forecasting.
• Analyze revenue and expense reports to identify areas for improvement.
• Work closely with sales and marketing teams to maximize occupancy and revenue.

Compliance And Safety

• Ensure the property complies with health, safety, and hygiene standards.
• Conduct routine inspections to identify and rectify potential issues.
• Oversee security measures to ensure the safety of guests, staff, and assets.

About The Role Required Skills and Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
• Proven experience in hotel operations or management roles.
• Strong leadership and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple tasks and prioritize effectively.
• Financial acumen and proficiency in relevant software systems (e.g., PMS, POS).

Perks And Benefits Of Working At The Fleet Hotel

• Competitive rate of pay
• PRSA pension scheme
• Career progression opportunities across the Windward group
• Employee Assistance Programme
• Digital Wellness Programme
• Complimentary, meals on duty including breakfast, lunch & dinner
• Discounted Stays & Dining for Friends and Family Enjoy exclusive reduced rates on accommodation and dining across all Windward Hotels, with both city and resort destinations available for your loved ones.
• Employee Rewards & Recognition Be part of a workplace that values your contribution, with recognition initiatives such as Employee of the Quarter awards, appreciation events, and occasional surprise treats to celebrate our team’s achievements.

About Windward Management The Fleet Hotel is managed by Windward Management.

Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.

Join us today as Operations Manager ! About The Company Since its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management. Windward's team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential. Recognized for its dedication to innovation and operational success, the company is equally committed to investing in its people. Professionals joining Windward Management will become part of a supportive and dynamic environment, with abundant opportunities to grow and excel within a thriving sector.

Company Culture At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.

Closing Date Saturday 7th November, 2026

Contract Type fulltime

Salary Based on Experience