Operations Manager

Operations Management & Execution

Oversee and manage all Visayas and Mindanao operational activities covering:

• Freight forwarding (air, sea, and land)
• Project logistics
• Warehousing and transport operations
• Field Operations activities
• Ensure service delivery meets customer requirements, operational KPIs, and company standards.
• Manage operational resources to ensure efficiency, productivity, and service quality.
• Monitor shipment execution, project performance, and operational risks across the region.
• Ensure effective coordination between Operations, Field Operations, and Project Teams.

VisMin Hub Management

• Lead the Cebu VisMin Hub as the regional operational headquarters and support center.
• Ensure effective administration and governance of the branch and satellite operations.
• Oversee branch support services including administration, safety compliance, facilities, and local coordination functions.
• Ensure continuity of operations across Visayas and Mindanao through appropriate resource allocation and operational support.
• Manage branch budgets, facilities, and operational infrastructure

Field Operations Management

• Provide direct leadership and oversight to Field Operations personnel across the VisMin region.
• Ensure field operations activities are executed safely, efficiently, and in accordance with customer requirements.
• Coordinate deployment of manpower, equipment, subcontractors, and resources.
• Monitor field execution of project logistics, heavy lift, transport, and site-based activities.
• Support project kick-offs and operational readiness activities.

Performance Monitoring & Reporting

Monitor and analyses:

• Operational KPIs and productivity metrics
• Service performance and customer satisfaction
• Prepare consolidated reports for MANCOM and leadership
• Identify gaps and implement corrective actions

People Management & Capability Development

Lead:

• Talent selection, onboarding, and workforce planning

Drive:

• Training and development programs for staff and leaders
• Capability building across the operations team
• Develop and recommend succession planning strategies
• Foster a culture of accountability, collaboration, and high performance

Process Management & Continuous Improvement

Oversee implementation and compliance of:

• Standard Operating Procedures (SOPs) across departments
• Review and approve process improvement initiatives
• Ensure operational processes are:
• Efficient
• Standardized
• Scalable

Project & Operational Integration

• Lead project kick-off discussions and ensure smooth operational transition
• Coordinate with project teams to ensure operations readiness

Align operations execution with:

• Project scope
• Customer requirements
• Delivery timelines

Risk Management & Business Continuity

• Ensure Business Continuity Planning (BCP) readiness
• Identify operational risks and implement mitigation measures
• Handle operational disruptions, escalations, and contingencies

Stakeholder & Customer Management

Serve as key escalation point for:

• Customers
• Brokers
• Carriers

Manage relationships with:

• Clients and strategic accounts
• Logistics partners and service providers
• Conduct customer satisfaction surveys and feedback programs
• Represent the company in client, partner, and government engagements

Commercial & Vendor Management

Negotiate with:

• Carriers, service providers, and vendors
• Ensure cost control and competitive service delivery
• Support revenue retention through strong customer servicing and issue resolution

Compliance & Governance

Ensure compliance with:

• Regulatory requirements
• Industry standards
• Company policies
• Coordinate with government agencies and regulatory bodies
• Maintain audit readiness and documentation standards

Work Experience

• 8–12 years of progressive experience in: Logistics, freight forwarding, or supply chain operations
• At least 4–6 years in a managerial or leadership role

Strong experience in:

• Sea and air freight operations
• End-to-end logistics coordination

Proven track record in:

• Managing large operational teams Driving KPI performance and service delivery

Experience in:

• Customer-facing operations and escalation management
• Vendor and carrier negotiation

Exposure to:

• Regulatory compliance and government coordination (PH setting)

Pay: Php120,000.00 - Php130,000.00 per month

Experience:

• Freight Forwarding: 8 years (Required)
• Leadership/ Managerial: 5 years (Preferred)
• End to end Logistics coordination: 8 years (Required)

Location:

• Cebu City, Cebu (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: In person