Operations Manager

About the role

As an Ops Manager at MasterMaths, you will lead Assistant Ops Managers, Centre Managers, Coordinators, and the branch, accounts and customer service teams. You will keep lessons running across all branches, managing coaches, classrooms, timetables and reliefs, own parent communication with a 24-hour response standard, run enrolment administration, billing and collections, turn recurring work into SOPs and a weekly ops scorecard, and work alongside the Director and leadership team on retention and growth.

Key responsibilities

• Lead Assistant Ops Managers, Centre Managers, Coordinators, and branch, accounts and customer service teams
• Keep lessons running across all branches: coaches, classrooms, timetables and reliefs
• Own parent communication and maintain a 24-hour response standard
• Run enrolment administration, billing and collections
• Turn recurring work into SOPs and a weekly ops scorecard
• Work alongside the Director and leadership team on retention and growth

About you

• 4+ years in operations, including 2+ years leading supervisors
• Like systems, data and closing loops before anyone has to chase you
• Can handle a worried parent calmly and a busy Saturday cheerfully
• Act with integrity and discretion with families' data
• Great communication skills
• Tuition or education experience is a bonus