Operations Manager

This is an outstanding opportunity for an experienced Operations Manager to step into a highly visible leadership role where you'll influence business outcomes, develop future leaders and drive operational excellence across a broad range of financial products and services.

Working closely with the Head of Operations, you'll be responsible for leading a team through a period of continued growth and improvement, ensuring exceptional client service, strong risk and compliance outcomes, and operational efficiency across the business.

This is a 12-month fixed-term contract.

About the Team

The Operations division is responsible for delivering client service and administration functions across a full suite of financial products. The team plays a critical role in ensuring client requests are processed efficiently, service standards are consistently achieved, and strong relationships are maintained with both internal and external stakeholders. With a focus on accuracy, compliance, and continuous improvement, Operations is a key enabler of an exceptional client experience.

About the Role

As Operations Manager, you will provide leadership and oversight across the Operations function, directly managing two Team Leaders and supporting a broader team of approximately twenty employees.

This is a broad and influential role that will see you partnering with stakeholders across the business, managing operational risk and compliance requirements, and identifying opportunities to improve systems, processes, and service delivery. You will act as a trusted leader, problem solver, and subject matter expert while ensuring the team remains focused on delivering outstanding outcomes for clients and the business.

Key Responsibilities

Leadership & Team Development

• Lead, coach, and support two Team Leaders and their teams to achieve service and operational objectives.
• Ensure work is completed accurately, efficiently, and in accordance with compliance obligations.
• Manage escalated issues and act as the key point of contact for operational matters.
• Drive workforce planning, capability development, and ongoing team training.
• Foster a culture of accountability, collaboration, and continuous improvement.

Operational Excellence & Compliance

• Take ownership of operational performance and daily business outcomes.
• Manage and oversee operational compliance activities, including audits and committee requirements.
• Partner with internal and external stakeholders to ensure regulatory and compliance obligations are consistently met.
• Maintain strong governance and risk management practices across the function.

Projects, Systems & Continuous Improvement

• Contribute to strategic projects and provide operational expertise across the business.
• Work closely with technology and business application teams to resolve system issues and enhance operational effectiveness.
• Identify, document, and champion process improvements, system enhancements, and automation opportunities.
• Support initiatives that improve scalability, efficiency, and the client experience.

What You'll Bring

Essential Experience & Skills

• Proven experience in an Operations Manager or similar leadership role.
• Strong people leadership capability, including coaching and developing Team Leaders.
• Deep understanding of operational processes and systems within financial markets.
• Experience supporting equity market and fixed income products.
• Strong knowledge of client onboarding processes, including AML/KYC requirements.
• Understanding of relevant ASIC and ASX regulatory frameworks and market rules.
• Excellent stakeholder management and communication skills.
• Strong problem-solving ability with a proactive and solutions-focused mindset.

Personal Attributes

We're looking for a leader who is:

• Passionate about developing and supporting people.
• Client-focused and committed to service excellence.
• Detail-oriented, highly organised, and quality-driven.
• Proactive in identifying and addressing risks and opportunities.
• Accountable, resilient, and comfortable operating in a fast-paced environment.
• Collaborative and committed to achieving shared business outcomes.

Desirable

• Qualifications in finance, business, commerce, or a related discipline.
• Experience with wholesale bonds and fixed interest products.

Joining Ord Minnett

Ord Minnett offers a unique opportunity to work with a dynamic and reputable firm as a leading Australian wealth management group providing institutional broking, corporate finance, full-service stockbroking, financial planning, and funds management services.

With a history spanning over 150 years, Ord Minnett is a highly respected name in the Australian investment landscape. Join us in shaping the future of the Australian investment landscape and be part of a team that values excellence, cohesiveness, a great work culture, where you'll be an integral part of a team committed to delivering top-tier services. Elevate your career where you'll become an integral part of Australia's premier wealth management group.

Ord Minnett does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Ord Minnett employee, location or address.