Operations Manager

Operations Manager

Position Summary

The Operations Manager leads the planning, scheduling, and delivery of security system installation projects. This role is responsible for completing the agreed scope of work on schedule, within budget, and to established quality standards.

Using knowledge of alarm technology, equipment, and system capabilities, the Operations Manager helps deliver solutions tailored to each customer’s needs. The position oversees installation timelines, coordinates project activities, and maintains direct contact with customers to ensure work is completed correctly.

Reporting to the Vice President, this role is part of the operations team and works with other administrative leaders to help guide the organization’s direction.

Key Responsibilities

• Lead several projects simultaneously, managing each from initial planning through completion.
• Apply project management methods suited to the scope and requirements of each assignment, including execution, progress tracking, controls, and closeout.
• Organize security system installations and coordinate equipment deployment at customer locations.
• Maintain regular customer communication throughout the installation process.
• Verify that systems and services are implemented and installed properly.
• Direct installation teams and oversee their assigned projects.
• Develop installation schedules and track progress against installation and service deadlines.
• Help team members resolve issues that interfere with equipment deployment or installation.
• Keep the team informed of project plans, status, and upcoming activities.
• Recommend troubleshooting options and alternative approaches when systems malfunction.
• Order parts and materials as needed.
• Participate in meetings with project stakeholders.
• Oversee maintenance of company vehicles.
• Manage warehouse activities.
• Put risk management procedures into practice.
• Be available outside regular business hours, including weekends and holidays, to address customer incidents or other situations requiring a response.

Team Leadership and Supervision

• Prepare work schedules for technicians and warehouse employees.
• Supervise technicians performing installation, wiring, and programming of security systems, fire alarms, access control systems, and CCTV equipment.
• Coordinate training for newly hired technicians and warehouse personnel.
• Identify additional training needs for existing employees.
• Oversee technician and warehouse operations.
• As needed, manage staff assignments, scheduling, and daily departmental workflow.
• Conduct timely performance reviews and provide constructive feedback.

Education and Experience

• Bachelor’s degree in Business Administration, Engineering, or a related field.
• Three years of prior experience as a Security Technician, Operations Manager, or in Security Sales.
• One to three years of management experience.
• Ability to interpret detailed architectural, mechanical, and electrical drawings and related documents.
• Proficiency with Microsoft Office, including substantial knowledge of and experience with Microsoft Excel.
• Working knowledge of CCTV, intrusion alarm systems, access control, intercoms, and related technology.

Additional Qualifications

• A positive approach to work and a willingness to develop new skills.
• Ability to adjust quickly when priorities or circumstances change.
• Strong verbal and written communication, presentation, and interpersonal skills.
• Enthusiasm for working in a busy, collaborative environment.
• Motivation, ambition, engagement, and an interest in building a long-term career.
• Ability to work effectively as part of a team and respond promptly and professionally to urgent or potentially stressful situations.
• Ability to communicate effectively with customers, employees, and outside visitors.

Pre-Employment Requirements

• Employment is contingent on successfully completing a comprehensive background investigation and drug screening. The background review includes criminal records, motor vehicle history, credit history, education verification, previous employment, and references.