Operations Manager

About the Company

PrintCraft seeks an experienced, results-oriented Operations Manager to oversee daily production, coordinate cross-functional teams, and manage client relationships. The ideal candidate will ensure a smooth workflow from initial client requirements through design, printing, quality checking, finishing, and final dispatch.

Key Responsibilities

• Production Management: Oversee daily production activities and ensure timely completion of orders.
• Workflow Coordination: Coordinate with Design, Production, Quality Control, Packaging, and Dispatch teams to maintain operational efficiency.
• Client Relationship Management: Handle client inquiries, resolve escalations, and provide timely updates on order status and production milestones.
• Quality Control: Ensure final products meet client specifications and approved designs before dispatch.
• Team Leadership: Supervise teams, monitor performance, maintain accountability, and ensure adherence to deadlines.
• Process Improvement: Identify operational bottlenecks, optimise resource allocation, and improve workflow tracking systems.
• Order Management: Ensure accurate communication of client requirements, design approvals, and material specifications to the production team.

Qualifications and Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum 3 years of experience in operations management, production management, supervisory roles, or key account management.
• Experience in the printing, packaging, or manufacturing industry will be highly preferred.
• Excellent communication skills in Odia, Hindi, and English.
• Strong leadership, team management, problem-solving, and client-handling skills.
• Proficiency in MS Office, particularly Excel and Word, along with CRM software and order-tracking systems.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Food provided
• Paid sick time
• Paid time off

Ability to commute/relocate:

• Brahmapur, Odisha: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Experience:

• Operations management: 2 years (Required)

Work Location: In person