Operations Manager

Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Microsoft Endpoint Configuration Manager
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
Ensures reliability, availability, and operational stability of enterprise endpoint management services across physical devices and Windows 365 Cloud PCs. Partners with Engineering, Security, Infrastructure, and Service Management teams to reduce operational risk, automate repetitive tasks, and enhance the end-user experience across cloud-first endpoint environments.

Roles & Responsibilities:
-High availability monitoring proactive health checks & incident support
-Operate Intune, SCCM/MECM, Windows 365, Autopilot & co-management
-Monitor compliance/patching drift, tune alerts, build health dashboards
-PowerShell, Graph API, proactive remediations eliminate toil
ITIL processes, runbooks, CAB participation & DR/BC support
-Cross-team engagement incident comms, mentoring & post-incident reviews

Professional & Technical Skills:
Intune, SCCM/MECM, Windows 365 Cloud PC, Autopilot, Co-management
Endpoint Analytics, Windows Update for Business, Patch & Software Deployment
Entra ID, Active Directory, Azure, Hybrid Identity, Conditional Access, MFA
PowerShell scripting, Graph API, , Automation Frameworks
Windows Server, Group Policy, DNS, DHCP, PKI, TCP/IP, Authentication
ITIL v4 — Incident, Problem, Change & Knowledge Management

Additional Information:

• The candidate should have minimum 7.5 years of experience in Microsoft Endpoint Configuration Manager.
  QUALIFICATIONS
  8–12+ years in Endpoint Management / Digital Workplace ops
  Hands-on with Intune, SCCM/MECM & Windows endpoint management
  Enterprise-scale physical & Windows 365 Cloud PC environments
  Strong PowerShell scripting & automation skills
  Bachelor's in CS, IT, Engineering, or related field
  PREFERRED CERTIFICATIONS
  MS Endpoint Administrator Associate
  Azure Administrator Associate
  Identity & Access Administrator Associate
  Security, Compliance & Identity Fundamentals, ITIL v4
  INNOVATION FOCUS
  Windows 365 Cloud PC & Intune Suite enhancements
  AIOps & Microsoft Security Copilot for endpoint ops
  Proactive remediations, Windows Autopatch & self-healing
  Cloud-native endpoint mgmt
  Digital Employee Experience (DEX) & XLA-driven operations
  KEY KPIs
  Platform availability, device & patch compliance rates
  SLO achievement, MTTD & MTTR
  Automation hours saved, alert accuracy & toil reduction
  CSAT / Experience Level Agreements (XLAs)
• A 15 years full time education is required.Role & responsibilities

Preferred candidate profile