Operations Manager

The Operations Manager oversees the day-to-day front of house and back of house operations. They are the first point of contact for all team members. The Operations Manager manages all responsibilities in alignment with the needs of the hotel's General Manager and adheres to all company policies and procedures, brand standards and local, state and national regulations.

This position directly manages assigned staff and indirectly manages all subordinates. Articulates Company goals to the staff. Demonstrates commitment to these goals through work ethic, integrity and respect for the Company and associates. Unites associates in a common commitment to achieve and exceed these goals. Works closely with management throughout the hotel and the Company. Impresses guests with quality and timely service in a pleasant and friendly manner.

ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Manage front desk services in compliance with policies, procedures, standards and regulations. Respond to all guests’ requests, complaints, praises and/or accidents presented at the Front Desk or other Departments.

 Prepare Front Desk schedules and submit to GM for approval according to business and productivity requirements.

Manage staff schedules to ensure adequate coverage - must be prepared to work the Front Desk and/or night audit, as needed as well as manager the day to day in housekeeping - as needed.

Must be prepared to be on call for any emergencies that arise that require assistance outside working hours.

 Train and motivate associates to have positive and effective guest relations skills.

 Regularly review service scores to identify areas needing improvement and implement appropriate changes. Clearly communicate to associates the standards of performance and their role in contributing to individual and team success.

Ensure associates are properly trained in cash handling procedures and credit card transactions.

Ensure cleanliness and preventative maintenance programs are in place to protect assets and maintenance problems are promptly reported to Engineering through proper channels.

Submit recommendations for changes and improvements to senior management.

Regular and timely attendance with high standards of personal behavior, appearance and grooming including wearing the proper nametag when working.

Ensure all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.

Maintain a consistent professional and positive attitude when communicating with guests and associates.

Maintain effective two-way communications that crosses departmental lines.

Complete all required and requested reporting in a timely and accurate manner. Perform special projects and other responsibilities as assigned.

Participate in required M.O.D. program as scheduled.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Hotel management: 1 year (Required)

Ability to Relocate:

• Franklin, MA 02038: Relocate before starting work (Required)

Work Location: In person