Operations Manager

About Us

At Basis, we’re not just building a company — we’re building the future. We’re redesigning the electrical systems that power our homes to fight climate change, reduce household costs, and create a better future for generations to come. That means rethinking everything, not just what we build, but how we build it.

To do this, we need incredible people. People who are bold, creative, sharp, and thoughtful. People who care. People who move fast and think differently. That’s where you come in.

The Role

We are looking for an Operations Manager to own our supply chain commercially and run the operational side of our metering business. You will be the single commercial voice to our suppliers, and the person who keeps retailer work orders, registry and audit records moving.

Basis is its own Metering Equipment Provider, a regulated business unit whose recurring revenue rests on retailer relationships. Those relationships rest on doing the operational work quickly and correctly.

This role suits someone who is technical and commercial at once, works with a high degree of autonomy, and wants a highly visible remit in a small team.

Some of the things that you might be involved in include:

• Supplier Ownership: Own our supplier relationships end to end, including negotiation, contracting and the commercial delivery of cost-down, working with engineering for the technical view.
• Meter and Comms Module: Own S&OP, the production plan, PO release, shipment documentation and invoicing.
• Vendor Performance: Hold accountability for vendor delivery and DIFOT, and report on both.
• Finance Interface: Share panel invoicing and reconciliation with Finance**.**
• Retailer Work Orders: Execute retailer work orders accurately and at the speed our commitments require, and help automate the manual steps behind them.
• Registry and Audit: Run the registry day-to-day and keep audit records complete and current.
• Retailer Relationships: Maintain contracts, day-to-day relationships and continuity with our retailer partners.
• Strategy: Drive decisions on how we fulfil orders, where we hold stock and how much.
• Logistics Management: Manage logistics providers and logistics spend, with day-to-day execution through the Operations & Customer Support role.

In a small team, everyone carries real weight, so we’re looking for someone who takes ownership, follows through on what they say they’ll do, and is just as comfortable negotiating with a supplier as they are keeping a registry audit-ready. You’ll have a high degree of autonomy and a very visible seat at the table.

About You

We think you’ll be a fit for this role if you have the following skills/or traits:

• 5+ years in operations, supply chain or procurement for physical products, ideally hardware or electrical
• Demonstrated commercial ownership of suppliers: negotiation, contracting and cost-down
• Experience running S&OP, production planning and purchase order processes
• Experience managing logistics providers, stock holdings and fulfilment
• Strong numerical and analytical skills, including vendor performance reporting
• Comfortable working within compliance and audit requirements
• A track record of working with a high degree of autonomy in a fast-paced environment
• An ability to take initiative, follow through on what you say you’ll do, and own your mistakes
• Determination and tenacity, maintaining a positive attitude in challenging situations
• View challenges as opportunities for growth, adapt positively to change and embrace feedback
• The ability to support your team to achieve shared goals and objectives, to share your point of view, but accept when the team has made a decision to go in another direction
• Clear, candid and concise communication skills - both written and verbal, but also an ability to be kind and compassionate when dealing with others

Some nice to haves include:

• Experience in the New Zealand electricity market, including metering, registry or retailer operations
• Familiarity with the Electricity Industry Participation Code
• Experience with ERP or inventory systems and Xero
• Experience in a start-up or scale-up

Research shows that while men apply for jobs when they meet ~ 60% of the job criteria, women and other marginalised groups tend to apply only when they check every box. So if you think you have what it takes, but are not sure you check every box, we still want to hear from you 🙌

Benefits

• A competitive salary and employee share scheme (ESOP)
• Unlimited annual leave so that you can take the time that you need to re-energise
• Tools of trade, including laptop and headphone allowance
• Your very own Basis Smart Panel (conditions apply)
• Flexible hours — we focus on outcomes, so adjust your day around whānau, hobbies, or other commitments.
• A schedule of fun team events throughout the year (Lego Battlebots, table tennis, themed Friday drinks, and more!)
• Office dogs + steady supply of fresh fruit and snacks in the office
• Access to Clearhead, our well-being programme which gives you 5x free sessions with a psychologist per year
• A commitment to diversity and inclusion: Pride Committee and partnering with Pride Pledge, DEIB Committee, EEO Policy and well-being strategy!
• Parental leave policy that tops up wages to 100% for the primary caregiver for up to 22 weeks and up to 6 weeks for secondary caregivers (conditions apply)
• Workride: get a bike to commute on, with the cost spread out of your pay.
• The opportunity to learn and develop from some of the best and brightest minds in the industry!

Let's Talk!

We’d love to hear from you! No need to submit a cover letter - just click 'apply' to answer a few short questions of ours (we find this gives us more insight) and attach your CV.

If you have any questions about the role, fire them over to Steph at [email protected]