Operations Manager

Overview

We are seeking a dynamic and highly organized Operations Manager to lead our Outpatient Mental Health Center (OMHC) and Psychiatric Rehabilitation Program (PRP) operations with energy and precision. Operating under the direction of the Chief Operating Officer (COO) and Program Director, you will oversee daily activities and ensure seamless execution of clinical-support and administrative processes. Your leadership will drive program efficiency, enhance client care satisfaction, and optimize agency performance. This position offers an exciting opportunity to influence the success of a vibrant behavioral health organization through proactive management, regulatory compliance, and exceptional team development.

Responsibilities

• Support the COO and Program Director in executing daily administrative and clinical-support operations, including intake coordination, therapy scheduling, and documentation tracking across OMHC and PRP programs.
• Assist leadership with onboarding workflows for new personnel, and coordinating orientation on EHR processes and compliance standards.
• Maintain documentation compliance through regular chart audits, tracking consents, IDs, DLA-20s, IRPs, treatment plans, and CPRP signatures.
• Utilize EHR systems and Google Workspace to maintain schedules, update client trackers, conduct billing log audits, and ensure progress note completion prior to claim submission.
• Facilitate operational communication and logistical coordination between clinical therapists, PRP Dream Coaches, and external billing teams.
• Monitor program operational data, including encounter volumes, caseload alignment, authorization cycles, and concurrent session deadlines to support leadership reporting.
• Assist in maintaining audit readiness by organizing records and ensuring adherence to state health standards, COMAR regulations, and accreditation guidelines (CARF/JCAHO).
• Communicate effectively across clinical, administrative, and leadership levels using clear professional communication to foster an organized and collaborative environment.

Qualifications

• Proven administrative and operations support experience within outpatient mental health or community-based behavioral health environments (OMHC & PRP focus preferred).
• Ability to work closely and collaboratively under executive leadership (COO/Program Director) to execute administrative tasks with high precision.
• Strong skills in clinical documentation auditing, task tracking, and working knowledge of COMAR regulations and Maryland Medicaid guidelines.
• Demonstrated experience in high-level administrative coordination and operational workflow execution.
• Proficiency with behavioral health EHR platforms, Google Workspace (Docs, Sheets, Calendar), and operational management tools.
• Excellent organizational and time management skills with the ability to prioritize tasks efficiently and meet strict daily deadlines.
• Strong organizational qualities with the ability to follow through on directives and communicate clearly with all team members.

Join us as an Operations Manager to make a meaningful impact by supporting our executive leadership team toward operational excellence! We’re committed to fostering an inclusive environment where your skills in operational support, compliance tracking, and administrative execution will thrive—helping us deliver outstanding care while achieving our organizational goals!

Pay: $52,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person