Operations Manager

Position Title: Operations Manager

Reports To: General Manager

Summary

The operations manager is responsible for carrying out the day-to-day franchise activities to meet established operating goals, standards, sales and profits. This is accomplished primarily through: hiring, training, and motivating franchise employees; controlling costs; managing daily franchise operations; and consistently exceeding customer expectations. The operations manager ensures the franchise is consistently operating in compliance with the franchise agreement, TWO MEN AND A TRUCK system standards, and applicable laws and regulations. The operations manager should have general knowledge of functional support areas, including our core business, Human Resources, Training, Marketing, Finance, and Payroll.

Responsibilities/Tasks

• Promotes and protects the TWO MEN AND A TRUCK brand
• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
• Determines staffing requirements, interview, hires and trains new employees, or oversees these processes
• Responsible for employee accountability and adherence to franchise and system standards and policies
• Directs employee scheduling and dispatch of movers and drivers
• Responsible for employee development and corrective action programs
• Oversees all workers compensation and unemployment claims
• Coordinates and directs the fleet maintenance and equipment inventory programs
• Ensures compliance with all DOT regulations and FMCSA guidelines
• Handles customer concerns and oversees damage resolution process
• Responsible for being the “on-call” emergency contact outside of normal business hours
• Participates in regular training and development programs offered through Stick men university to further the knowledge of the system
• Actively participates in community, industry or other relevant associations

Supervisory

Responsible for the direction and day-to-day supervision of all movers and drivers.

Education/Experience

§ Bachelor’s Degree in business, management, or other related field is preferred

§ A minimum of 3 years of business, management, or other relevant experience is required. TWO MEN AND A TRUCK or moving industry experience is preferred

Skills/Knowledge/Abilities (SKA) Required

§ Extensive knowledge of TWO MEN AND A TRUCK system policies, procedures, and industry

§ Excellent oral and written comprehension and communication skills

§ Excellent organizational and time management skills

§ Demonstrated ability to lead by example to motivate, develop, and direct people

§ Ability to assess the performance of self, employees, and franchise to make improvements or take corrective action

§ Strong decision making ability

§ Understanding of and commitment to customer service and the TWO MEN AND A TRUCK core values

§ Must be proficient with the following Microsoft applications:

o Excel

o Word

o Outlook

Work Environment

Work is generally performed in an office setting with no unusual hazards; however, occasionally lifting of up to 100 pounds may be necessary. Travel is minimal, but may be required for training purposes.'

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person