Operations Manager

📍 Location: LATAM

📝 Contract: Full-time, Permanent

💻 Work Modality: 100% Remote – US Central Time (CST/CDT)

❗ Only CVs in English will be accepted

💰 Salary: $2,500 – $3,200 USD/month

Role and Company Overview:

This position is with a US-based customer experience (CX) marketing agency that partners with established e-commerce and DTC brands to build CX frameworks, retention programs, and brand strategy. The Chief of Staff / Operations Manager will serve as the operational backbone between leadership and the broader team — owning project management, cross-functional follow-through, and execution of key business initiatives. This is a hands-on, go-getter role for someone who takes ownership and sees things through without being asked twice.

Responsibilities:

• Act as the day-to-day execution partner to company leadership, closing the gap between leadership and the wider team
• Own project management across cross-functional initiatives including CX services, CX optimization, and new productization efforts
• Shepherd recurring internal processes end-to-end, identify where they break down, and recommend fixes
• Chase timelines and follow up with staff on deliverables independently
• Sit in on senior leadership meetings to understand priorities and move them forward
• Take ownership of stalled or deprioritized projects and drive them to completion
• Keep Notion trackers and boards accurate as the org's operating system
• Use AI tools (Claude, ChatGPT, or similar) to support workflows and flag automation opportunities
• Provide light oversight of organic social scheduling and community management as needed

Requirements:

• 4+ years of experience in operations, project management, or business ops in a fast-paced environment (agency, e-commerce, or similar)
• Proven ability to hold cross-functional teams accountable to timelines without direct authority
• Strong Notion proficiency — you live in it
• Active user of AI tools (Claude, ChatGPT, or similar) with real examples of how you've applied them
• Comfortable with Google Sheets or Excel at a functional level
• Highly organized, flexible, and at ease with shifting priorities
• High trust and discretion — you'll sit close to leadership and sensitive information
• Advanced English (written and spoken)

Nice-to-Haves:

• Background blending operations with marketing ops and/or customer success/CX
• E-commerce, DTC, or marketing-agency experience
• Exposure to organic social scheduling or community management (Instagram, LinkedIn)
• Experience supporting website projects or vendor/contract coordination

Software and Tools Used:

• Notion, Slack, Google Sheets, Excel, Claude, ChatGPT