Operations Manager

🚀 Operations Manager | Guatemala City (On-site)

Lean Solutions Group is looking for an experienced Operations Manager to join our team in Guatemala City.

This is a strategic leadership role responsible for driving operational excellence, team performance, client satisfaction, and business growth across logistics and transportation accounts supporting U.S.-based clients.

🔹 What you'll do:

• Lead and develop Operations Supervisors, Team Leads, and operational teams

• Drive productivity, efficiency, and continuous improvement initiatives

• Manage KPIs, SLAs, reporting, and operational performance

• Build strong client relationships and participate in strategic business reviews

• Handle operational escalations and implement corrective action plans

• Identify growth opportunities within assigned accounts

• Support new implementations and operational expansions

🔹 What we're looking for:

• Bachelor's degree in Business Administration, Industrial Engineering, Logistics, or related fields

• 1+ year of experience in Operations Management within logistics, transportation, supply chain, or BPO environments (for candidates with a completed Bachelor's degree)

• 3+ years of relevant Operations Management experience for candidates without a completed Bachelor's degree

• Strong leadership experience managing supervisors and large operational teams(+80)

• Experience working with KPIs, SLAs, process improvement, and client-facing operations

• Advanced English level (C1) required