Operations Manager

Roles and Responsibilities

• Manage day-to-day operations of the team, ensuring seamless delivery of projects on time and within budget.
• Oversee client management, escalation management, and project management to ensure customer satisfaction.
• Develop and maintain strong relationships with clients through effective communication and issue resolution.
• Ensure compliance with company policies, procedures, and industry standards for digital marketing campaigns.
• Collaborate with cross-functional teams to drive business growth through innovative solutions.

Desired Candidate Profile

• 6-10 years of experience in Operations Management or related field (digital marketing).
• B.Tech degree in Computers or equivalent qualification.
• Proven track record of success in managing multiple projects simultaneously while meeting deadlines.
• Strong understanding of SLA Management, Customer Success, Excel Reporting, Martech/Adtech platforms.