operations manager

Exclusive opportunity

Onsite

operations manager

TATA Consultancy Services (Philippines) Inc.

operations manager

3 days ago

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Important information

Contract type:

Permanent

Location:

Taguig, Metro Manila, Philippines

Work mode:

Onsite

Published on:

21 October 2026

What they need

About the role

Operations Manager role with 5 years desired experience in the position, located in BGC.

Key responsibilities

Client management
KPI Attainment – NPS, CSAT, Absenteeism, sales and collection
Manage both CS and inbound collection

About you

5 to 7 years in the role
Has managed a customer service account preferable with telco, utilities experience
Understands CSAT, NPS and manage client interaction
5 to 7 team managers
Green belt (preferred)

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