Operations Manager

About the job

Part-time: $3,000 per month

Full-time: $78,000 to $92,000 per year plus 5% to 10% bonus within 60 to 90 days

Job Overview

BMR Solutions is a growing furniture logistics company specializing in warehouse management, white-

glove delivery, and installation.

We are hiring a hands-on Delivery Operations Manager to lead the daily delivery operation in Santa Ana,

California. This role begins part-time, with the opportunity to move into a full-time position within 60 to 90

days based on performance.

You will help build the operating systems BMR Solutions plans to replicate as we expand to Florida. This

is a hands-on leadership role for someone who takes ownership, communicates clearly, and can make

good decisions under pressure.

Key Responsibilities

Own daily route release, crewreadiness, and crew accountability.

Manage the operations inbox from response through resolution.

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LinkedIn

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Partner on route planning, crew assignments, and early morning issue resolution.

Manage customer escalations, delays, and service recovery.

Prepare out-of-state quotes and track remote orders through completion.

Lead crew coaching, documentation, and performance follow-up.

Build and maintain a weekly KPI dashboard.

Identify repeat problems and improve the process behind them.

60 Day Benchmarks for Full-Time

To move into the full-time role, you will be expected to establish a dependable operating rhythm and lead

without daily CEO direction.

Achieve 95% or better on-time route departures.

Bring the operations inbox under control.

Establish a repeatable out-of-state quoting process.

Launch and maintain a remote order tracker.

Establish weekly KPI discipline and clear crew accountability.

Required Experience and Qualifications

The following are non-negotiable requirements:

3 or more years of experience in delivery, transportation, or logistics operations.

1 or more years leading drivers, helpers, or crews.

Ability to build a route plan, anticipate problems, and solve operational issues without excuses.

Clear and professional communication with crews and customers.

Comfort with weekday early starts and on-the-spot decisions.

Ability to use documentation and KPIs instead of relying on verbal reminders.

Valid driver’s license.

Attitude and Leadership Expectations

Attitude is one of the most important factors in this role. We are looking for someone who:Takes ownership and follows through.

Stays calm and productive under pressure.

Brings a positive, solutions-focused approach to problems.

Accepts coaching and uses feedback to improve.

Communicates directly and respectfully.

Takes action instead of waiting to be told about every problem.

Preferred Qualifications

White-glove furniture or appliance delivery experience.

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Warehouse, moving, installation, dispatch, or field operations experience.

Experience managing customer escalations or preparing service quotes.

Bilingual English and Spanish.

Schedule and Location

Location: Santa Ana, California.

Work setting: On-site.

Schedule: Weekdays with early starts at approximately 5:30 a.m.

Part-time hourly to start, with the opportunity to move to full-time salaried employment after 60 to 90

days.

Why This Opportunity Matters

BMR Solutions is expanding to Florida. The person who builds a strong, repeatable operation in Santa

Ana is the person we want involved in that expansion.

We are not looking for someone to maintain the status quo. We need an operator who wants to own the

work, improve the system, and grow with the company.

How to Apply

Please send your resume and a short note describing one operations challenge you solved and are

proud of.

During the phone screen, be prepared to walk through a 5:30 a.m. operational crisis. We will ask about

your sequence of decisions, how you communicate, what you handle yourself, and what you escalate.

About BMR Solutions

BMR Solutions handles furniture delivery, warehousing, logistics, and moving and installation.

Driven by Integrity. Delivered with Excellence.

BMR Solutions considers qualified applicants without regard to race, color, religion, sex, gender identity, sexual

orientation, pregnancy, national origin, age, disability, or any other protected characteristic.

Pay: $37.50 - $40.00 per hour

Work Location: In person