Operations Manager

Public Sector Solutions Group (PS2G)

Job Title: Continuity of Operations (COOP) Planner, Subject Matter Expert III

Location: Washington, DC | Hybrid

Assignment Duration: Six months

Schedule: Monday–Friday, 8:30 a.m.–5:00 p.m.

Hours: 40 hours per week, subject to client requirements

Position Summary

DigiDoc, Inc. dba Public Sector Solutions Group (PS2G) seeks an experienced Continuity of Operations (COOP) Planner to support our client, the DC Department of Health (DOH), and its Health Systems & Preparedness Administration (HSPA).

The COOP Planner will lead the assessment, development, and modernization of agency continuity plans. This role will help ensure essential public health functions continue during emergencies and operational disruptions. The selected candidate will collaborate with agency leadership, program managers, continuity coordinators, and external partners.

This position requires a hybrid schedule with on-site work at 2201 Shannon Place SE, Washington, DC 20020.

Essential Duties and Responsibilities

• Review existing continuity plans, policies, risk assessments, essential functions, and operating procedures.
• Conduct gap analyses and needs assessments against applicable continuity guidance and agency requirements.
• Identify operational risks, dependencies, resource constraints, and staffing needs.
• Recommend prioritized actions to strengthen continuity capabilities.
• Develop and update agency and HSPA COOP plans, functional annexes, activation checklists, and operational playbooks.
• Address essential functions, succession planning, delegations of authority, alternate facilities, communications, cyber continuity, vital records, and critical staffing.
• Develop reconstitution plans and devolution concepts to support the restoration or transfer of essential operations.
• Facilitate interviews, planning workshops, and working sessions with internal and external stakeholders.
• Validate essential functions, recovery priorities, and operational dependencies.
• Coordinate stakeholder feedback and maintain meeting notes, action items, and decision logs.
• Develop continuity training presentations, executive briefings, and staff job aids.
• Support tabletop exercises and prepare after-action documentation and corrective action plans.
• Prepare monthly reports covering project progress, risks, issues, decisions, and milestones.
• Maintain version-controlled documents and complete editable source files in the designated repository.
• Follow client security protocols and protect sensitive information.
• Submit accurate weekly timesheets and meet established reporting deadlines.

Required Qualifications

• Extensive expertise in enterprise-level continuity planning, emergency management, or COOP operations.
• Demonstrated experience developing actionable continuity plans and supporting planning documents.
• Experience assessing operational risks, identifying planning gaps, and recommending corrective actions.
• Experience facilitating stakeholder workshops, training sessions, and exercises.
• Ability to collaborate with executives, program managers, cross-functional teams, and external partners.
• Strong analytical, technical writing, presentation, and facilitation skills.
• Ability to produce clear, consistent plans using required terminology and mandatory “shall/must” language.
• Proficiency with Microsoft Word, Excel, PowerPoint, and collaboration tools.
• Strong organizational skills and the ability to manage multiple deliverables within established deadlines.
• Ability to meet the position’s hybrid work requirements.

Expected Project Outcomes

• A documented assessment of current continuity capabilities and prioritized planning gaps.
• Updated COOP plans for DOH and HSPA.
• Supporting annexes, playbooks, activation tools, and a reconstitution plan.
• Training materials and job aids tailored to agency leadership and staff.
• Exercise documentation and corrective action recommendations.
• Timely progress reports and a complete project closeout package.

How to Apply

Submit your resume and a brief summary of relevant continuity planning experience. Highlight comparable projects, stakeholder facilitation, training and exercise support, and completed COOP planning deliverables.

Equal Opportunity Employer

PS2G is an equal opportunity employer. We welcome qualified applicants from diverse backgrounds. Reasonable accommodations are available during the application and hiring process.