Operations Manager

OSA is seeking a proactive, detail-oriented, and computer-savvy Customer Support Agent to work directly with one of our clients, a New York-based wholesale distributor and supplier of school supplies, educational materials, office products, and general merchandise.

The ideal candidate will be responsible for responding to customer inquiries, providing order and shipping updates, generating billing invoices, and managing requests through various online platforms. This role requires someone who can work efficiently in a fast-paced environment, handle multiple tasks simultaneously, and ensure timely and accurate responses to customer needs.

Key Responsibilities

• Respond to customer inquiries regarding orders, product availability, and general concerns via email and online platforms
• Provide shipping updates, tracking information, and delivery status to customers
• Process and follow up on customer orders to ensure accurate and timely handling
• Generate and send billing invoices, ensuring all information is accurate
• Navigate online marketplaces and seller portals, including Amazon and eBay, to manage order-related inquiries
• Maintain accurate records of customer communications, orders, and invoices
• Use Excel and other digital tools to organize information and track daily activities
• Handle multiple requests efficiently while maintaining accuracy and professionalism
• Follow established procedures to ensure timely responses and a positive customer experience

Requirements

• Strong computer skills and proficiency in email, Microsoft Excel, and other online platforms
• Familiarity with e-commerce marketplaces such as Amazon and eBay
• Excellent organizational skills and attention to detail
• Ability to work quickly and efficiently in a fast-paced environment
• Strong time management skills and the ability to prioritize tasks
• Good written English and professional communication skills
• Ability to multitask and manage multiple customer requests without compromising accuracy
• Proactive attitude, reliability, and willingness to learn new systems and processes
• C1 English and Spanish proficiency

Benefits

• Opportunity to work on diverse and exciting projects
• Supportive and collaborative work environment
• Weekly payments
• Weekly incentives based on performance
• Weekends off
• Hiring bonus
• Loyalty Bonus
• Annual Performance Salary Review Increases up to 10%
• Paid Breaks
• Growth opportunities
• Referral bonus
• National holidays pay double the hourly rate
• US holidays off when applicable
• Best work environment in Santiago
• Morning shift available
• Back-office positions