Operations Manager

POSITION SUMMARY: Ensure that all Logistics Supervisors, Field Personnel, vehicles and equipment operate in an efficient and effective manner. Educate, comply and enforce company policies and procedures. Make managerial decisions affecting the positive outcome of the company's operations and take appropriate disciplinary action when required.

Essential Duties and Responsibilities:

• Resolve issues/inquiries from field personnel regarding work assignments, vehicles, equipment, etc.
• Respond on an ambulance as part of the EMS system to meet compliance standards and provide quality care.
• Develop coordinated teamwork between field crews as part of an integrated operation - clinical performance plan.
• Investigate and resolve incoming customer service inquiries from hospitals, nursing staff, and patients pertaining to field employee performance and patient care.
• Act as a point of contact to NYS DOH BEMS, and report incidents
• Maintain all vehicles at the standard of DOH Article 30, Part 800
• Respond as necessary to accidents, calls involving unusual circumstances, or calls with more than two units responding.
• Resolve scheduling conflicts that may occur during shifts to ensure continuation of the highest level of service and forward those changes to the scheduler.
• Maintain knowledge of all company policies and regulations ensuring consistency in interpretation of such when dealing with employees and the general public.
• Maintain knowledge of current EMS Protocols and Regulations that govern the EMS system.
• Maintain an "open door" policy to field employees and encourage crew members to discuss any issues, and make suggestions for improvement.
• Participate with new employee orientation.
• Coordinate with the field training officers and clinical manager to identify clinical opportunities for improvement, and provide follow-up as necessary.
• Act as a liaison between field personnel, the rest of the Operations Team and CEO.
• Provide a list of topics and meeting minutes for crew follow-up.
• Oversee day-to-day operations, resolving daily issues that may arise.
• Support and encourage field personnel, ensuring the standards of RCA Ambulance are carried out in the field.
• Oversee the Logistics Supervisors and maintain continued training in administrative duties and daily operations.
• Oversee Investigations and Employee Performance issues.
• Oversee employee uniform accounts.
• Adhere to all company policies and procedures.
• Adherence to and compliance with information systems security is everyone's responsibility.
• It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems.
• Mentor employees, conduct performance evaluations, counsel and provide disciplinary actions to assigned personnel, and works to facilitate individual and team development that drives positive results. Champion affirmative action efforts in all aspects of employment, including but not limited to staffing, training, promotion, etc.
• Responsible for compliance with and enforcement of company/department policies and procedures.

Non-Essential Duties and Responsibilities:

• Perform other duties as assigned.

Minimum Qualifications:

Education/Licensing/Certification:

• Bachelor's Degree preferred, NYS EMT or Paramedic Certification

Experience:

• Minimum of three years supervisory experience

Knowledge and Skills:

• Effective oral and written communication skills, Strong reasoning skills, computer savvy with knowledge in Microsoft Office Suit applications