Operations Manager (Community - ARM) - Manassas

Job Title: Operations Manager- Day Support

Reports To: Program Manager

FLSA Status: Exempt

Classification: Full-Time

SUMMARY

Responsible for the day-to-day operations of Community Services programs. Supervises and trains assigned Direct Support Professionals. Aids and support to the individuals supported and serves as main contact for case management, families, guardians and other authorized persons such as consultants or other providers.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

All persons in the position must be capable of performing these functions, in adherence to all ACLS policies and procedures.

Serves as the main contact for families, case managers, consultants, and other authorized people.

Ensures the timely development of the annual Person-Centered Individual Service Plan (ISP) for each individual supported, in collaboration with case management, family members and other team members and monitor active treatment and documentation.

Implements or ensures the implementation of the particular requirements of the ISP on a daily basis.

Monitors workshops/rehab. providers/day programs and outside recreation activities.

Conducts and oversees assessments to implement and revise goals for residents.

Facilitates collection of baseline data for programming efforts.

Oversees and trains staff on techniques of medication administration.

Monitors medication management and correct interpretation of Physician Orders and MAR’s.

Participates in on call after hours and weekend rotational duties and monitors Behavior

Management programs.

Promotes resident’s rights, assists residents to make informed decisions, treats residents with dignity and respect, report suspected abuse or neglect, and supports independent expression, choice and decision-making.

Applies quality improvement principles, tools and techniques; assists in data collections;

identifies processes for improvement in daily work; educates new staff in new process.

Complete semi-annual documentation regarding individuals’ satisfaction with services.

Complete annual supervisor competencies checklist.

Ensures required plan documentation, reports, and other ACLS records are maintained.

Ensures appropriate and adequate staff coverage by maintaining staff schedules for the program participating in after hours and weekend on-call duties, and providing coverage as required. Writes, reviews or submits reports as required.

Schedules and conducts monthly staff meetings at the home.

Attends management meetings and ACLS all-staff meetings.

Processes assigned staff leave requests for Director of approval.

Conducts staff training, including relief staff, on procedures, required documentation, and any other related to the needs of the individuals supported.

Supervises assigned staff to ensure support services are being provided as required, that staff are performing as directed and within the expectations of their respective job descriptions, and that necessary documentation is completed and correct.

Researches opportunities for the individuals supported to build community relationships and participate in community activities, and implement participation.

Coordinates with the Executive Director and other ACLS staff to ensure the program is

compliant with ACLS policy, licensure, Medicaid Waiver requirements, human rights

requirements, OSHA requirements, and other contractual policies and procedures as required.

Performs other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

At least one year of documented experience working directly with individuals who have

intellectual disabilities or other developmental disabilities, and/ or completion of at least a

bachelor's degree, preferably in the human services field, including, but not limited to sociology, social work, special education, rehabilitation counseling, or psychology. Prior experience may substitute the requirement of a bachelor’s degree.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance

instructions, and procedure and policy manuals. Ability to write routine reports and

correspondence. Ability to speak effectively before family groups of the individuals supported, other interested parties, or employees of ACLS.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers,

common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations

where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or scheduled form.

CERTIFICATES, LICENSES, REGISTRATIONS

The employee is required to maintain a valid driver’s license and clean driving record.

Additionally, the employee is required to have his or her privately owned vehicle immediately available while on duty. The vehicle must be legally licensed, registered and insured according to the laws of the state of the employee’s residence. The vehicle must be maintained for safe highway operation.

The employee is required to maintain CPR/First Aid certification and to maintain required

training and certification in such other areas as are necessary for ACLS licensure or mandated by ACLS Policy.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee must occasionally lift and/or move up to 50 pounds and provide physical support for individuals weighing over 200 pounds, Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The employee is regularly exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.