Operations Manager - Construction

About the Role
C+M Group Build is seeking a highly organised, strategic, and results-driven Operations Manager to oversee our New South Wales division. Your primary focus will be implementing efficient processes, optimising team performance, and driving business growth.
This is a pivotal leadership role where you will manage end-to-end office operations, lead financial reporting, and foster strong client and internal relationships. You will work under the guidance of the State Manager and directly impact the company's trajectory.

Key Responsibilities
What We Are Looking For

• Proven Experience: Background as an Operations Manager, Business Manager, or senior operational leader, ideally within the construction, building, or insurance restoration industries.
• Tech Savvy: Strong familiarity with Xero, Prime, and insurance builder portals is highly advantageous.
• Financial Acumen: Deep understanding of budgeting, forecasting, invoicing, and corporate financial reporting.
• People First Leader: Exceptional leadership skills with a proven track record of coaching teams, managing KPIs, and executing training frameworks.
• Strategic Thinker: Ability to analyse workflows, implement best practices, and collaborate across regions within the Greater C+M Build Group.

What We Offer

• Career Growth: A highly autonomous role with a clear pathway to expanded responsibilities based on performance.
• Direct Impact: Work closely with the State Manager and Directors, directly influencing the business unit's success.
• Collaborative Culture: A supportive network of Managers across the wider group to ensure your success.

Financial & Business Reporting

• Invoicing & Cash Flow: Take full control of company invoicing, client follow-ups, and compliance, with support from the Financial Admin Team.
• Systems Syncing: Review all financials in Prime to ensure successful syncing with Xero (under State Manager guidance).
• Portal Management: Review weekly outstanding portal invoices, manage spreadsheets, and follow up directly with adjusters.
• Budgets & Forecasts: Assume full control and responsibility over budgets and forecasts, subject to State Management approval.
• Executive Reporting: Compile and present Monthly Business Reviews alongside the State Manager to report directly to the Directors.

Team Leadership, Coaching & HR

• Performance Management: Conduct weekly KPI reporting for Direct Supervisors, Estimators, and the Admin Team to ensure targets are met.
• Mentorship & Development: Continually coach, check in with, and mentor staff to drive performance and service quality.
• Reviews & Feedback: Provide regular KPI feedback during fortnightly Jobpacs, and conduct comprehensive 6-month staff reviews.
• Workforce Planning: Manage staff annual leave and take charge of regional capacity planning (staff headcount forecasting).
• Training: Maintain the staff training matrix and coordinate monthly training on new processes, Prime, and insurance portals.

Operational Excellence & Client Relations

• Office Management: Oversee day-to-day office operations, utilizing administrative staff effectively.
• Cross-Functional Collaboration: Complete monthly scorecard reviews with other group Operations Managers and the Admin Team Leader to maintain group-wide continuity.
• Client Engagement: Attend all Client Performance Meetings and lead direct client interactions for Business Development (BD) and state growth.
• Quality Control: Organise monthly EC team meetings, complete weekly job report reviews for new requests, and directly investigate/resolve any customer complaints.

If you can demonstrate proven experience in your field of expertise, enjoy sharing knowledge and can think outside the box, we would love you to join our team.
Please note: The successful candidate must have the right to work in Australia and be prepared to undergo a pre-employment medical examination and criminal background check if required.
 
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