OPERATIONS MANAGER-Contract Role Description

Mayfield Hotels — OPERATIONS MANAGER Contract Role Description

OPERATIONS MANAGER

Engagement type: Independent contractor. This is a services agreement, not an employment relationship — the contractor is responsible for their own tax and social security filings, equipment, and work methods, and is free to provide services to other clients.

Commitment: Part-time, 24 hours/week across 3 fixed days: Tuesday, Wednesday, and Thursday (hours flexible within the business day).

Location: Remote. We welcome candidates from across the EU. Candidate must be based in, and working hours must substantially overlap with, a European Union or United Kingdom time zone.

Language requirements: Fluent/native-level English (written and spoken) and fluent French required.

Reports to: Co-Founders

Overview

Mayfield Hotels is seeking an Operations Manager to assist with day-to-day operational management alongside our Co-Founders across our hotel portfolio in the USA and UK. This role owns the coordination of revenue management, accounting, property operations, and marketing execution, resolving day-to-day issues directly and escalating to C level when decisions genuinely require it.

Within marketing, the role owns execution - timelines, deliverables, vendor coordination, and stakeholder communication - not strategy, messaging, or creative direction, which remain owned by other stakeholders.

We're a lean, high-accountability team. We don't manage tasks, we manage outcomes. If you need a lot of oversight, or you're looking for a place to coast, this isn't it. If you take ownership of problems until they are actually solved and bring new ideas forward you will thrive here in a fast-moving, innovative environment, and benefit from building a greater opportunity for your career. Mayfield was founded in September 2025, by the founders of Magnuson Hotels - a 23 year old company. Mayfield is a start-up, with proven potential for growth.

Responsibilities

Operations

• Own day-to-day operational management across the portfolio, acting as the primary point of contact so the Co-Founders aren't pulled into routine issues
• Manage timelines and deliverables across concurrent operational projects, making the call on trade-offs and only escalating decisions that genuinely need leadership input
• Coordinate reporting across departments (revenue management, accounting, marketing, group sales)
• Track project status, resolve risks/blockers directly, and drive accountability on deadlines
• Maintain project documentation and reporting cadence for leadership visibility
• Own rollout of new processes and tools (system streamlining, SOPs, AI adoption)

Marketing

• Manage execution of B2C marketing campaigns (email, social, paid digital) upon briefs provided, to drive direct bookings across the portfolio
• Manage the Group Sales Director's execution against plan, using HubSpot reporting to track pipeline and performance across Construction, Medical, Transportation, Government, Energy, and SMERF segments (weddings/reunions, military reunions and training, school/alumni groups, church retreats, clubs & lodges)
• Manage execution of B2B marketing programs, upon briefs provided, targeting hotel owners to join Mayfield
• Coordinate the outsourced designer and email consultant to maintain brand consistency across property-level marketing materials and templates
• Coordinate collateral, campaigns, and promotional calendars
• Track and report campaign performance
• Manage development of the loyalty programme, coordinating the internal team and outsourced developers responsible for building it

Qualifications

• 5+ years in project/program management, ideally hospitality, multi-site, or franchise operations — someone who's actually driven cross-functional projects to completion, not just tracked them in a spreadsheet
• Relentless about deadlines and follow-through — you flag risks early, and you close loops without being chased
• Comfortable owning operational decisions and managing multiple stakeholders and outside vendors independently, with the judgment to know when to escalate to the Co-Founders and when to just solve it
• PM tool fluency (Monday.com or similar); operational from week one
• Proven use of AI platforms (e.g., Claude) to multiply your output, not just check a box
• CRM fluency (HubSpot, Monday.com, or equivalent) — you should be operational on day one, not ramping for a month
• High autonomy, high accountability — we're not looking for someone who needs a daily check-in to stay on track. Available and fully engaged for the 24-hr/week, 3-day/week cadence — this is a real commitment, not a side gig
• Experience project-managing marketing execution - you've successfully briefed, coordinated, and quality-controlled agencies, freelancers, or in-house specialists delivering campaigns, rather than developing the marketing yourself
• Experience coordinating e-commerce marketing initiatives, ideally programs designed to drive direct bookings or online conversions, delivered through external specialists
• Experience project-managing email marketing programmes end-to-end - coordinating specialists on strategy, build, send, and reporting
• Fluent/native-level English and fluent French
• Based in, and able to work core hours within, a European Union or United Kingdom time zone