Operations Manager cum EA

Role & responsibilities

This role is a dual-charter position covering executive assistance to the Director and operational coordination across E-Com/Q-com & Packaging Manufacturing business.

Key responsibilities include:

• Managing the Directors calendar, appointments, meetings and travel arrangements; screening and

prioritising calls, emails and correspondence.

• Preparing agendas, minutes, action trackers, reports, MIS and presentations, and following up with teams

for timely closure.

• Maintaining confidential files, contracts, licences and business documents and coordinating with CAs,

consultants, bankers, vendors and government liaisons as required.

• Coordinating E-com/Q-com order processing, packing, dispatch, inventory, replenishment, marketplace/quick-

commerce account activities, logistics issues and key e-commerce performance metrics.

• Coordinating Packaging production planning, raw-material availability, dispatch schedules, institutional/B2B

order status, vendor follow-ups, quality issues and production bottlenecks.

• Acting as a single point of coordination between the Director and department heads across sales,

production, finance, HR and logistics.

• Preparing and consolidating daily, weekly and monthly operational reports and dashboards; tracking

approvals, payments and decisions requiring the Directors sign-off.

• Supporting recruitment coordination, vendor onboarding, office administration and identification of

process improvements.