Operations Manager – E-Commerce & IT Hardware Operations

About the Role

Compensation $88,500 annually + performance bonus

Server Tech Solutions is seeking a hands-on Operations Manager to lead daily execution across e-commerce operations, online marketplace accounts, inventory workflows, and customer service. Our business centers on enterprise IT hardware, including servers, storage equipment, and hardware recovered through decommissioning projects.

This position requires a dynamic leader capable of driving accountability, streamlining workflows, and maintaining seamless operational momentum. In this role, you will align cross-functional teams, resolve bottlenecks, and establish scalable, standard processes to expand operational throughput while maintaining rigorous inventory precision and superior customer satisfaction.

What You’ll Own

• Daily Operations & Execution: Translate strategic priorities into actionable daily schedules, tasks, and deadlines; manage operational workflows, resolve bottlenecks, and ensure team follow-through.
• People Leadership & Performance: Lead, mentor, and evaluate team leads and staff; establish clear performance benchmarks, provide actionable feedback, and address operational gaps proactively.
• E-Commerce & Marketplace Operations: Direct operational activity across primary storefronts and third-party marketplace accounts; ensure catalog accuracy, inventory sync, order fulfillment, and resolution of account health issues.
• Inventory Precision & Logistics: Partner closely with receiving, testing, inventory control, and fulfillment teams to maintain absolute data integrity across stock counts, locations, and asset statuses.
• Customer Experience Management: Define standard SLAs for client communication, escalations, and return processing; ensure customer inquiries and order issues receive prompt, definitive resolution.
• Hardware Processing Workflows: Streamline the intake of decommissioned IT assets through receiving, testing, grading, cataloging, and sales readiness to ensure error-free documentation at every handoff.
• Process Engineering & SOPs: Develop, document, and refine standard operating procedures, audit checklists, and operational workflows; conduct root-cause analysis on systemic errors to implement lasting solutions.
• Cross-Functional Alignment: Collaborate with purchasing, sales, warehouse, and leadership teams to ensure seamless inter-departmental communication and operational alignment.
• Operational Analytics & Reporting: Track key operational metrics including turnaround time, throughput, fulfillment accuracy, and inventory discrepancies; synthesize data into actionable executive updates.
• Systems Optimization: Leverage ERP tools and system automation to minimize manual data entry, optimize inventory tracking, and enhance operational visibility.

What You Bring

• 8+ years of progressive leadership in operations, warehouse logistics, e-commerce fulfillment, tech hardware resale, or IT asset disposition (ITAD).
• Proven managerial experience with a strong track record of coaching team members, establishing accountability, and leading teams across varied technical competencies.
• Deep understanding of multi-channel e-commerce operations, including the interplay between inventory synchronization, product listings, fulfillment, and customer service.
• Strong expertise in inventory control, order management, return processing, and financial reconciliation.
• Demonstrated success in process optimization, continuous improvement, and drafting standard operating procedures (SOPs) and work instructions.
• Exceptional analytical ability to interpret performance metrics, identify root causes, and manage multiple priorities with rigorous attention to detail.
• A proactive sense of urgency combined with sound judgment to excel in a high-throughput, fast-paced environment.
• Excellent verbal and written communication skills with a direct, professional approach to problem-solving.
• High proficiency in MS Excel, ERP systems, e-commerce platforms, and operational data platforms.

Core Competencies & Skills

• Warehouse Operations Management & Logistics/Distribution
• Inventory Control & ERP Systems
• Team Leadership, Labor Planning & Conflict Resolution
• KPI Management, Data Analysis & Budget Management
• Process Improvement, Continuous Improvement & Root Cause Analysis
• OSHA & Safety Compliance
• Customer Service

Preferred Qualifications

• Bachelor’s degree in Operations Management, Industrial Engineering, Supply Chain, or related technical field.
• Hands-on experience with enterprise IT hardware (servers, networking equipment, storage systems, and server decommissioning workflows).
• Familiarity with major e-commerce platforms (Shopify, eBay, Amazon, or relevant B2B channels).
• Experience using Finale Inventory, NetSuite, or equivalent ERP software.
• In-depth familiarity with serialized inventory tracking, hardware testing processes, and reverse logistics.

What Success Looks Like

• Teams operate with clear goals, defined accountabilities, and strong operational ownership.
• Hardware and orders flow through receiving, testing, and shipping with minimal friction or delay.
• Inventory variances and customer escalations are systematically minimized and swiftly resolved.
• Inter-departmental handoffs are seamless, transparent, and consistently documented.
• Standardized processes are actively maintained, audited, and optimized to support company growth.
• Executive leadership receives actionable, data-driven insights into team performance and strategic risks.

The Right Fit

You thrive in an active operational environment, leading from the floor, asking targeted questions, and taking total ownership of issue resolution. You bring clarity and order to high-volume environments, communicate with transparency, and build high-performing teams focused on quality execution and impactful results.

Pay: $88,500.00 per year

Benefits:

• 401(k) matching

Work Location: In person