Operations Manager - E-Commerce

BUSINESS INTRODUCTION
Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

JOB TITLE
Manager - Operations| MAF Retail | Hypermarket UAE

ROLE SUMMARY

TheOperation Manager is responsible of managing the day-to-day execution of company’s E-Commerce Operations, which includes and not limited to operation management, monitoring Picking rates, Marshalling, and Dispatch. He / She should keep the team motivated and drive them to increase the efficiency and work towards the organizational goals. Also, liaise with the store and make sure that the customers are fully satisfied with the online service in terms of on time delivery, freshness, quality and fulfillment of their order, coordinate with HO all the necessary measures and actions taken to ensure P&L is aligned with the budget.

ROLE PROFILE

• Manage all e-commerce fulfilment operation centers including coordination with last mile team.
• Ensure all orders are being delivered on time and handed over to Last Mile team on time.
• Monitor and assure proper arrangement of all dark stores and stock adequacy.
• Ensure coordination of operations team, commercial team, IT, HO E-merchandise team, and HO Services team.
• Manage the ecommerce operations in compliance with policies established by CRF Majid Al Futtaim.
• Understand, evaluate and problem solve for logistics, operations and other system process hurdles.
• Accuracy of the delivery quantities with implementation of QC audit as per defined control by loss prevention.
• Ensure the implementation of the performance management process.
• Monitor attendance, disciplinary actions as well as performance measures.
• Monitor allocated budget to ensure compliance and take corrective measures when necessary.
• Provide input on the development of annual budget.

REQUIREMENTS

• Bachelor’s degree in E- Commerce or Business Administration.
• 5 to 8 years of professional work experience working in logistics and supply chain.
• E-commerce Fulfillment and Last Mile Experience.
• Retail experience is a plus.

WHAT WE OFFER
At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us! Work in a friendly environment, where everyone shares positive vibes and excited about our future. Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.