Operations Manager -eCommerce Operations | Consumer Electronics - USA

Manager - Operations / e-Commerce |Consumer Electronics Distribution – USA Shift

Reporting to: C-Level Executive / CEO

Location: Chennai ( USA Shift Timings ) - Hybrid

Role Type: Mid-Level | Leadership

Compensation : 10 - 15 LPA

About Our Client:

Our client is primarily a consumer electronics distributor and wholesale supplier in USA | Europe Middle East & Canada. Their business focuses on sourcing, distributing, and supplying electronic products to retailers and resellers globally.

Role Purpose:

We are hiring a hands-on Operations Manager to act as the execution engine to the CEO.

The Ops Manager will be responsible for fixing operational inefficiencies, building financial and performance reporting, enforcing accountability across teams, and ensuring initiatives are completed end-to-end.

This is not a strategy-only role. Success in this role is measured by execution, predictability, and results.

Key Responsibilities

• 100% ownership of end to end operations right from the time order is booked. Candidate need to ensure they work with procurement and logistics to ensure complete order to execution is done without any delays.
• Work with Sales, Procurement, Supply Chain Teams to ensure supply meets the demand and introduce flagging system to keep all key stakeholders on top. (Stakeholders: Finance Head, Sales, Supply Chain Team and the CEO)
• Use existing tools in Company like ZOHO and prepare sharp dashboard basis which stakeholders can make key decisions.
• Orders tracked end to end.
• Sales performance tracked with clear targets and accountability and work very closely with Sales to remove roadblocks to achieve targets.
• Definite KPIs and SLAs to all departments which can be tracked and reported to CEO

Core Responsibilities

Execution & Operations

• Get deeply involved in operations, this will be a very day to day hands on role.
• Own day-to-day operations across all business units
• Translate CEO priorities into executable plans with owners and deadlines
• Track initiatives from start to completion and eliminate execution drift

Finance & Reporting

• Ensure accurate and timely reporting across operations and finance
• Improve visibility into cash flow, AR/AP, inventory, margins, and forecasts
• Partner with finance/bookkeeping teams to strengthen controls and reporting
• Create dashboards to support CEO and leadership decision-making

Ideal Candidate Profile

• 10–12 years of experience in e-commerce operations or e-commerce related supply chain roles
• SELF DRIVEN / Extremely Pro-Active Leader / ability to engage across geographies and teams and bring them together on singular objectives & goals.
• Proven ability to build structure, reporting, and discipline from scratch
• Experience in e-commerce logistics operations is a MUST, finance coordination, and sales execution
• Comfortable holding teams accountable and driving tough conversations
• Highly organized, decisive, execution-oriented

Qualification & Criteria

• Should have worked in a e-commerce oeprations related to USA retail and distribution
• Should have 10-12 Years of work experience in similar industries.
• willing to work hybrid in USA shift.
• MUST HAVE EXCELLENT ENGLISH COMMUNICATION (BOTH VERBAL & WRITTEN)
• Must have experience in working with top management and presenting dashboards
• KPIs and ownership experience is a must

Pay: ₹85,000.00 - ₹125,000.00 per month

Benefits:

• Health insurance

Work Location: Hybrid remote in Chennai, Tamil Nadu