Operations Manager - Facilities Management

Role & responsibilities

JOB DESCRIPTION

Operaons Manager Facility Management

Department: Operaons

Designaon: Operaons Manager

Locaon: Hyderabad

Reports To: Director / Business Head

Experience: 510 Years in Facility Management / Property

Management / Operaons

Employment Type: Full-Time

1. Role Purpose

The Operaons Manager will be responsible for the overall

operaonal management of mulple facility management sites,

ensuring smooth day-to-day operaons, manpower efficiency, service

quality, client sasfacon, statutory compliance, and profitability.

The role requires strong leadership, site supervision, client

management, manpower planning, and the ability to resolve

operaonal issues quickly and effecvely.

2. Key Responsibilies

A. Site Operaons

* Oversee day-to-day operaons across all assigned sites.

* Ensure smooth funconing of Security, Housekeeping, MEP,

Electrical, Plumbing, Landscaping, Pest Control, Swimming Pool,

Clubhouse and other facility services.

* Conduct regular site inspecons and ensure compliance with SOPs.

* Idenfy operaonal gaps and implement correcve acons.

* Ensure all services are delivered as per client requirements and

agreed SLAs.

B. Manpower Management

* Plan and deploy manpower according to site requirements.

* Monitor aendance, absenteeism, weekly offs, shis and

replacements.

* Ensure adequate manpower is available at every site.

* Coordinate recruitment and onboarding of site-level employees.

* Monitor staff performance and take correcve acon where

required.

* Ensure uniforms, ID cards, shoes, safety equipment and other

required accessories are issued and maintained.

C. Client & Resident Management

* Maintain regular communicaon with clients, associaons, facility

managers and residents.

* Aend client meengs and review operaonal performance.

* Address complaints and ensure mely closure.

* Maintain strong client relaonships and idenfy opportunies for

service improvement.

* Ensure commitments made to clients are tracked and completed

within agreed melines.

D. Site Managers & Supervisors

* Lead and monitor Site Managers, Facility Managers and

Supervisors.

* Conduct regular review meengs with the site team.

* Set daily, weekly and monthly operaonal targets.

* Review site reports and take necessary correcve acons.

* Ensure proper escalaon of crical issues to management.

E. Quality & SOP Compliance

* Develop and implement SOPs for all facility services.

* Conduct regular audits and inspecons.

* Ensure housekeeping standards, security protocols and

maintenance procedures are followed.

* Maintain checklists, logbooks, aendance records, incident reports

and service reports.

* Track recurring complaints and implement prevenve measures.

F. AMC & Maintenance Management

* Monitor AMC acvies for lis, DG, HVAC, STP, WTP, pumps, fire

systems, electrical systems and other equipment.

* Ensure prevenve maintenance schedules are followed.

* Coordinate with vendors and service providers.

* Verify service compleon and reports.

* Monitor breakdowns and ensure minimum downme.

G. Compliance & Statutory Requirements

* Ensure compliance with applicable labour and statutory

requirements.

* Coordinate with HR/Admin for PF, ESI, insurance, labour compliance

and employee documentaon.

* Ensure site-level statutory records are maintained.

* Monitor safety procedures and incident reporng.

H. Finance & Cost Control

* Monitor site-level operaonal expenses.

* Control overme, manpower costs, consumables and pey cash.

* Verify vendor bills and service invoices before submission.

* Ensure services are delivered within approved budgets.

* Idenfy opportunies for cost reducon without compromising

service quality.

I. MIS & Reporng

Prepare and review:

* Daily site reports

* Manpower reports

* Aendance reports

* Complaint/complaint closure reports

* Incident reports

* Prevenve maintenance reports

* Client feedback reports

* Monthly operaonal MIS

* Revenue and cost reports

* Site audit reports

3. Key Performance Indicators (KPIs)

The Operaons Manager will be evaluated based on:

* Client sasfacon and retenon

* Complaint resoluon TAT

* Manpower availability and absenteeism

* Site audit scores

* Service quality

* Employee arion

* Statutory compliance

* Cost control

* Prevenve maintenance compliance

* SLA compliance

* Timely submission of MIS

* Site profitability

* New service opportunies from exisng clients

4. Required Skills

* Strong leadership and team-management skills

* Excellent communicaon and interpersonal skills

* Client handling and negoaon skills

* Problem-solving and decision-making ability

* Good knowledge of facility management operaons

* Strong knowledge of manpower planning

* Basic understanding of electrical, plumbing, HVAC, DG, STP/WTP

and building maintenance

* Good reporng and documentaon skills

* MS Excel / Google Sheets / MS Office knowledge

* Ability to handle mulple sites simultaneously

* Ability to work under pressure and respond to emergencies

5. Qualificaon & Experience

Educaon:

Graduate / Diploma / Engineering qualificaon preferred.

Experience:

5–10 years of experience in Facility Management, Property

Management, Hospitality, Residenal Communies, Commercial

Buildings, Integrated Facility Management or a similar industry.

Candidates with experience managing mulple sites and large

manpower teams will be preferred.

6. Authority & Accountability

The Operaons Manager will have authority to:

* Allocate and redeploy manpower based on operaonal

requirements.

* Escalate poor-performing employees and recommend replacement.

* Coordinate with vendors and service providers.

* Implement operaonal correcve acons.

* Recommend disciplinary acon for repeated violaons.

* Escalate major client, safety, financial or operaonal issues to

management.

Preferred candidate profile